Decision search
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Statement Closed after initial enquiries Other 27-Oct-2025
Summary: We cannot investigate Mr X’s complaint about an article claiming that the Council misused funds because this affects all or most residents in the local area. We will not investigate Mr X’s claim that the article breached the Audit and Accountability Act 2014 because he has not demonstrated that this has caused him a significant injustice.
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London Borough of Redbridge (25 010 374)
Statement Closed after initial enquiries Allocations 27-Oct-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault and significant injustice to justify an investigation.
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Oban House Retirement Care Home (25 002 785)
Statement Closed after initial enquiries Other 27-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Care Home’s decision to ban her from visiting her friend, the quality of the care being provided to her friend and the Care Home refusing to return her wheelchair. This is because there is insufficient evidence of fault by the Care Home, Ms X does not have the legal authority to complain on behalf of her friend, we cannot achieve the outcome she wants and there would be no worthwhile outcome achieved by an investigation.
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Birmingham City Council (25 004 376)
Statement Closed after initial enquiries Alternative provision 27-Oct-2025
Summary: We will not investigate this complaint about the Council not providing alternative educational provision to Miss X’s child. This is because the injustice she claims stems from actions taken by the school, and there is not enough evidence of fault by the Council.
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London Borough of Islington (25 007 062)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Oct-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept liability for damage to a property from tree roots and defective foundations constructed when it was Council-owned. Mr X is a private owner and this is a civil matter which can only be determined by the courts if no liability accepted under his insurance claim.
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Kirklees Metropolitan Borough Council (25 007 429)
Statement Closed after initial enquiries Special educational needs 25-Oct-2025
Summary: We will not investigate this complaint that the Council delayed taking appropriate action to implement the outcome of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability). Our intervention would not add anything significant to the response the Council has already made or lead to a different outcome.
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London Borough of Sutton (25 002 483)
Statement Closed after initial enquiries Allocations 25-Oct-2025
Summary: We will not investigate this complaint about a vacancy on the Council’s choice-based housing lettings system which Miss X says was incorrectly advertised. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (25 006 945)
Statement Closed after initial enquiries Special educational needs 24-Oct-2025
Summary: We will not investigate this complaint about failure to make special educational provision for the complainant’s daughter. Part of the complaint is late and there are no good reasons to investigate this aspect of it now. We cannot investigate the remaining aspects of the complaint because Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and we cannot achieve the outcomes she is seeking.
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Great Yarmouth Borough Council (25 006 992)
Statement Closed after initial enquiries Noise 24-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s delay in investigating a noise complaint and its final decision. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Blackpool Borough Council (25 006 590)
Statement Closed after initial enquiries Special educational needs 24-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for Mrs X’s child. This is because Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.