Decision search
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Kingston Upon Hull City Council (24 021 805)
Statement Upheld Special educational needs 06-Oct-2025
Summary: The Council delayed issuing a final amended Education, Health and Care Plan after Mrs X’s child, Y’s, annual review. This left Y without an up-to-date Plan and caused them significant frustration. The Council’s communication with Mrs X was also poor which added to her frustration. The Council has agreed to apologise to Mrs X and make a payment to acknowledge the frustration the faults caused.
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Milton Keynes Council (23 020 425)
Statement Upheld Transition from childrens services 06-Oct-2025
Summary: Mrs X complained about the Council’s failure to provide respite care for her disabled child. We found the Council to be at fault because it failed to properly consider the issue. There was also fault with the Council’s complaint handling. To remedy the distress and uncertainty caused by its faults, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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London Borough of Ealing (24 010 964)
Statement Upheld Special educational needs 06-Oct-2025
Summary: Miss X complained that the Council delayed in issuing an amended Education, Health and Care (EHC) Plan for her child, sent an incorrect draft, and failed to provide agreed educational and therapeutic support while her child was out of school. Based on the current evidence, the Council was at fault. This caused avoidable distress to Miss X and a loss of provision for her child. We have proposed recommendations to the Council.
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London Borough of Barnet (24 014 978)
Statement Not upheld Refuse and recycling 06-Oct-2025
Summary: Mr X complained the Council acted disproportionately when it issued him with a fixed penalty notice (FPN) for fly-tipping. We have not found the Council at fault for the procedure it followed when issuing the FPN to Mr X. We cannot therefore question the Council’s decision.
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Bath and North East Somerset Council (24 022 684)
Statement Upheld School transport 06-Oct-2025
Summary: The Council was at fault for failing to provide school transport for Miss X’s child Y to the school named in their Education, Health and Care Plan. The Council will apologise to Miss X for the avoidable frustration caused by its fault. It will also provide school transport for Y, reimburse Miss X for the mileage costs she incurred in taking Y to school, and take steps to prevent recurrence of the same fault.
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London Borough of Barnet (25 000 135)
Statement Closed after initial enquiries Assessment and care plan 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s action in dealing with Mr X. There is not enough evidence of fault by the Council to warrant our further involvement.
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Walsall Metropolitan Borough Council (25 000 634)
Statement Closed after initial enquiries Noise 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.
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Swindon Borough Council (25 001 022)
Statement Closed after initial enquiries Council tax 06-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his request for information on how it spent council tax contributions. The complaint is late and there is no good reason to investigate now.
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London Borough of Bromley (25 001 857)
Statement Closed after initial enquiries Enforcement 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a neighbouring development. This is because there is not enough evidence of fault, and we cannot achieve the outcome Miss X is seeking.
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Kirklees Metropolitan Borough Council (25 003 281)
Statement Closed after initial enquiries Special educational needs 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the Education, Health and Care Plan process for the complainant’s child. It is unlikely our investigation would achieve a worthwhile outcome. We will not investigate the complaint about the Council’s complaint handling as a stand-alone issue.