Decision search
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Coventry City Council (25 000 702)
Statement Closed after initial enquiries Council tax 17-Jun-2025
Summary: We will not investigate this complaint about council tax liability. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.
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Royal Borough of Greenwich (25 000 860)
Statement Closed after initial enquiries Other 17-Jun-2025
Summary: We will not investigate this complaint about corporate services because any injustice is not significant enough to justify our involvement.
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London Borough of Haringey (25 000 923)
Statement Upheld Council tax 17-Jun-2025
Summary: We will not investigate this complaint about complaint handling because the Council has provided a satisfactory response.
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Leeds City Council (24 012 728)
Statement Not upheld Enforcement 17-Jun-2025
Summary: Mr X complained the Council failed to take planning enforcement action against breaches of planning control including issues of dust, light pollution, noise and operating hours. The Council used its professional judgment to determine what action was proportionate. This included issuing a breach of condition notice to ensure the dust doors are correctly installed.
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Stockport Metropolitan Borough Council (24 013 619)
Statement Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained the Council delayed issuing her child’s Education, Health and Care (EHC) Plan and did not provide any education while they were unable to attend school. Based on current evidence, we find the Council was at fault for delay in issuing the EHC Plan and failing to consider if it should provide alternative education. The Council should apologise to Mrs X and make a payment to her, and another for her child’s benefit, to remedy the injustice caused in terms of uncertainty, frustration, and distress.
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Portsmouth City Council (24 013 897)
Statement Not upheld Alternative provision 17-Jun-2025
Summary: Mrs Y complained that the Council failed to provide her child with a suitable education. We have not found fault with the Council.
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North Yorkshire Council (24 014 694)
Statement Upheld Assessment and care plan 17-Jun-2025
Summary: There was fault in the way the Council assessed Mrs C’s needs for care and support. This meant that it is not certain what the outcome of the assessment would have been if the fault had not happened. The Council has agreed to apologise, pay a symbolic financial remedy and carry out a service improvement.
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North Somerset Council (24 014 750)
Statement Upheld Other 17-Jun-2025
Summary: Ms X complained on behalf of Company Y. She complained the Council wrongly pursued Company Y for unpaid business rates for an office it occupies. She also complained about poor communication from the Council. We found fault by the Council on both matters. The Council agreed to apologise, refund the money paid by Company Y and make a symbolic payment in recognition of the injustice caused to Ms X in pursuing this matter.
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Statement Upheld Special educational needs 17-Jun-2025
Summary: Miss X complained the Council incurred delays in securing a specialist education placement for her son. She says the Council has failed to provide a placement resulting in her having to continue to provide home school education. Miss X says the Council’s actions have caused avoidable distress to her and her family. She says her son has also missed out on receiving education at a specialist setting. We found fault by the Council. The Council has agreed to provide Miss X with an apology and a financial remedy, and to issue a final Education, Health and Care Plan within one month of this decision.
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Transport for London (24 015 697)
Statement Closed after initial enquiries Parking and other penalties 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Authority’s actions related to three penalty charge notices and the actions of the Authority’s enforcement officers. We could not add to the Authority’s response and further investigation would be unlikely to lead to a different outcome.