Decision search
Your search has 50691 results
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Cheshire East Council (24 011 989)
Statement Closed after initial enquiries Refuse and recycling 09-Oct-2024
Summary: We will not investigate Mrs B’s complaint about the Council not replacing her damaged garden waste bin without charge. This is because there is not enough evidence of fault to justify an investigation.
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Worcestershire County Council (24 012 025)
Statement Closed after initial enquiries Child protection 09-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council removing her child from her care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate matters being determined in court.
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London Borough of Merton (24 012 115)
Statement Closed after initial enquiries Homelessness 09-Oct-2024
Summary: We will not investigate Mr X’s complaint about a homelessness application he made in 2016 because there is no worthwhile outcome we could achieve, given the lapse of time.
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Cheshire West & Chester Council (24 005 521)
Statement Closed after initial enquiries Child protection 09-Oct-2024
Summary: We will not investigate this complaint about the conduct of a child protection conference, where the complainants say inaccurate information was provided by the police. This is because we have no jurisdiction to investigate the actions of the police and there is insufficient evidence of fault with how the Council dealt with a complaint about the conduct of the conference.
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Bristol City Council (24 007 464)
Statement Upheld Domiciliary care 08-Oct-2024
Summary: We will not investigate this complaint about quality of service provided to Mr X by two care providers. The Council has already taken suitable action to remedy injustice caused to Mr X.
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East Sussex County Council (23 017 182)
Statement Upheld Direct payments 08-Oct-2024
Summary: Mrs Y complained on behalf of her mother, Mrs X. Mrs Y complained about how the Council dealt with securing a residential care home for Mrs X and how it dealt with her care charges. There were some faults by the Council which caused injustice to Mrs Y. The Council will take action to remedy the injustice caused.
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Blaby District Council (23 017 728)
Statement Upheld Homelessness 08-Oct-2024
Summary: The Council failed to seek evidence about the domestic abuse Ms X reported in a trauma-informed way. This caused her avoidable distress while she sought homelessness support. The Council also failed to notify her of a key decision in relation to her homelessness, failed to offer her interim accommodation and gave her incomplete advice about her housing options. In recognition of the uncertainty, frustration and distress caused the Council has agreed to apologise, pay Ms X £850 and take action to improve its services.
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Northumberland County Council (23 018 428)
Statement Upheld Special educational needs 08-Oct-2024
Summary: the Council agreed to amend Ms P’s son B’s Education, Health and Care (EHC) Plan. It issued a final amended Plan 16 weeks after the annual review meeting. This was 4 weeks late. As B was not attending school, this compounds the injustice caused by the delay. The Council has agreed a symbolic remedy.
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Leicestershire County Council (23 019 093)
Statement Upheld Special educational needs 08-Oct-2024
Summary: Mrs X complained about how the Council handled her child’s transition from education other than at school to a school setting and its failure to provide her child with the personal budgets contained in her Education, Health and Care Plan. Mrs X also complained about how the Council poorly communicated with her. There were some faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.
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London Borough of Lewisham (23 019 478)
Statement Upheld Allocations 08-Oct-2024
Summary: Ms X complained the Council has not reviewed her priority on its housing register. Ms X says she continues to live in overcrowded conditions. We have found the Council at fault as Ms X’s priority has not been reviewed. To remedy the injustice caused the Council agreed to apologise, make a payment to Ms X for the uncertainty caused, re-consider her priority and carry out a service improvement.