Decision search
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High Peak Borough Council (24 012 950)
Statement Closed after initial enquiries Refuse and recycling 23-Oct-2024
Summary: We will not investigate Mrs B’s complaint about the Council charging her for a replacement bin. This is because an investigation would not be a good use of our limited resources or achieve a meaningful outcome.
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London Borough of Lambeth (23 005 025)
Statement Upheld Fostering 23-Oct-2024
Summary: Ms M complains the Council owes her approximately £65,000 in fostering fees for the care she provided her nephews. The Council arranged for Ms M to care for her nephews under regulations which allow a relative to become a temporary foster carer. The Council did not, however, complete the necessary assessments. An independent investigator was critical of the Council’s failure to take control of the situation, and to respond to Ms M’s requests for help with transport for the boys for many months. We do not uphold Ms M’s complaint the Council owes her £65,000 in fostering fees, but we have recommended a symbolic payment for the delays and the frustration caused.
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South Kesteven District Council (23 015 295)
Statement Closed after initial enquiries Planning applications 23-Oct-2024
Summary: We will not investigate this complaint about the Council granting planning permission for a development which the complainant can see from his home. There is not enough evidence that fault by the Council has caused the complainant a significant personal injustice, and we cannot achieve some of the outcomes he is seeking.
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Kent County Council (23 018 857)
Statement Upheld Transport 23-Oct-2024
Summary: Mrs X complained about the Council’s failure to properly consider her hidden disabilities when refusing her Blue Badge application. We found the Council to be at fault because it did not use the relevant assessment tool when making its initial decision. However, the personal injustice to Mrs X was limited because the Council corrected this mistake at the review stage. The Council has agreed with out recommendation to apologise to Mrs X and review its practices.
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Warwickshire County Council (23 007 138)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains about the Council’s handling of her child’s (Child Y) special educational needs (SEN). There was fault in the Council’s handling of Child Y’s Education, Health and Care (EHC) Plan annual review, SEN provision, respite and Mrs X’s complaints. The Council has agreed to apologise and make payments to Child Y and Mrs X for the injustice caused.
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Essex County Council (23 011 503)
Statement Not upheld Highway repair and maintenance 22-Oct-2024
Summary: The investigation of this complaint will be ended. This is because there is no worthwhile outcome achievable by investigation. The boundary dispute will need to be resolved in the courts as the two parties cannot agree. The Council has explained to Mr X the options for the access to his property and the Ombudsman is not able to change the available options, so investigation cannot provide the outcome Mr X wants.
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Derbyshire County Council (23 015 363)
Statement Upheld Other 22-Oct-2024
Summary: an investigation found fault in the Council’s May 2022 assessment of Mr F’s son B’s needs. The Council offered a symbolic payment of £500 and agreed to backdate an increase in support from September 2022. We consider this an appropriate remedy.
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Birmingham City Council (23 016 131)
Statement Not upheld Private housing 22-Oct-2024
Summary: Ms X complained about the way the Council handled her reports of disrepair at her privately rented property. Ms X said this meant she had to live in a property without adequate heating and hot water. We have not found fault with the Council for the way it handled Ms X’s reports of repairs.
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Derbyshire County Council (23 016 248)
Statement Upheld Disabled children 22-Oct-2024
Summary: Mr F complained about the Council’s handling of a payment for expenses he incurred. The Council made the payment into an account used for direct payments. Mr F had difficulty withdrawing the money, and when he did the audit team questioned his spending. There was fault by the Council in its handling of a payment to Mr F, but the Council has offered a suitable remedy.
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Gloucestershire County Council (23 016 581)
Statement Upheld Special educational needs 22-Oct-2024
Summary: The Council is at fault for not securing a full-time education or delivering special education need provision to Mr X’s son when they moved to the area. The Council has acknowledged this fault and has agreed to apologise and pay a financial remedy to Mr X in line with the Ombudsman’s Guidance on Remedies. The Council also identified service improvements it has made in relation to education provision.