Decision search
Your search has 55054 results
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London Borough of Haringey (25 000 329)
Statement Closed after initial enquiries Allocations 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not investigate the Council’s review decision on the suitability of accommodation offered under its homelessness relief duty. It is reasonable for the complainant to appeal the decision to the County Court.
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Birmingham City Council (25 000 532)
Statement Closed after initial enquiries Other 06-Aug-2025
Summary: We will not investigate Mr X’ss complaint about the Council’s officers using derogatory language. This is because there is not enough evidence of the Council causing personal injustice, it would be reasonable for Mr X to pursue a damages claim in court, and we cannot achieve the outcomes he seeks in relation to the Council’s staff. This means the matter does not warrant us investigating.
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West Northamptonshire Council (25 001 106)
Statement Closed after initial enquiries Special educational needs 06-Aug-2025
Summary: We cannot investigate this complaint about the Council’s decision not to backdate the complainant’s child’s special educational needs provision. This is because the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the matter outside our jurisdiction.
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Coventry City Council (25 001 261)
Statement Closed after initial enquiries Building control 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to correctly file a building completion certificate. The complainant is seeking significant financial compensation. The Ombudsman cannot determine financial liability and it is reasonable to expect the complainant to pursue the matter through the courts.
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London Borough of Barnet (25 001 327)
Statement Closed after initial enquiries Private housing 06-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
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Southend-on-Sea City Council (25 001 588)
Statement Closed after initial enquiries Other 06-Aug-2025
Summary: We will not investigate this complaint about the Council failing to review its development plan, or adopt a supplementary document, specifically in relation to houses in multiple occupation. The alleged fault does not cause a significant injustice to the complainant, and we cannot achieve the outcome they are seeking.
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London Borough of Hackney (25 002 074)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s business vehicle from a public road. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Walsall Metropolitan Borough Council (24 020 797)
Statement Upheld Refuse and recycling 06-Aug-2025
Summary: Miss X complained about the Council’s service in providing bins for her property. Miss X said that she is on maternity pay and has limited income, so she cannot afford the costs of the bins. However, the Council has offered no alternative options. Since our investigation began, the Council provided bins to Miss X for free. However, we found the Council should apologise and amend its policy. It should make it clear the eligibility for those entitled to receive a free bin and to ensure that clear guidance is in place for its staff to consider this.
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Teignbridge District Council (25 003 269)
Statement Closed after initial enquiries Other 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to acknowledge Mr X’s representations and a failure to communicate. The complaint is late and we have seen no reason why the complainant could not have contacted the Ombudsman much sooner.
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Bath and North East Somerset Council (24 020 387)
Statement Upheld Safeguarding 06-Aug-2025
Summary: Mrs X complained about how the Council handled a safeguarding concern she raised about her relative. Based on current evidence, we find the Council at fault for a flawed safeguarding decision, an unreasonable delay in completing a care and support assessment, and a failure to involve Mrs X in that assessment. The Council has agreed to apologise to Mrs X.