Decision search
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Statement Closed after initial enquiries Special educational needs 06-Nov-2024
Summary: We will not investigate Ms X’s complaint about delay in her child’s Education, Health and Care Plan annual review process. An investigation would be unlikely to lead to a different outcome. Ms X has appealed to the SEND Tribunal about the content of the plan and the Tribunal can consider a complaint about lost education caused by delay in its process as part of her appeal.
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South Downs National Park Authority (24 009 762)
Statement Closed after initial enquiries Planning applications 06-Nov-2024
Summary: We will not investigate this complaint about delay in providing clear pre-planning application advice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint it late and we have seen no good reason to exercise discretion.
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Bournemouth, Christchurch and Poole Council (24 009 814)
Statement Closed after initial enquiries Private housing 06-Nov-2024
Summary: We will not investigate this complaint about the way the Council responded to a lack of heating in the complainant’s home. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (24 008 709)
Statement Closed after initial enquiries Other 06-Nov-2024
Summary: We cannot investigate Miss X complaint about the decision to remove her children from her care. The law says we cannot investigate matters that have been considered by the Court.
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Dudley Metropolitan Borough Council (24 010 074)
Statement Closed after initial enquiries Antisocial behaviour 06-Nov-2024
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with reports of antisocial behaviour by a neighbour. There is insufficient evidence of fault by the Council to justify investigating.
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St Helens Metropolitan Borough Council (24 010 008)
Statement Closed after initial enquiries Traffic management 06-Nov-2024
Summary: We will not investigate this complaint about traffic management because further investigation would not lead to a different outcome.
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London Borough of Lambeth (23 018 548)
Statement Upheld Homelessness 06-Nov-2024
Summary: Ms X complains about unresolved disrepair in her property. We have concluded our investigation having made a finding of fault. Due to unresolved disrepair at the property pertaining to mould and damp issues, Ms X was living in unsuitable accommodation until she was moved in June 2024, this is fault. The Council has agreed to our recommendations.
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London Borough of Southwark (23 019 723)
Statement Upheld Allocations 06-Nov-2024
Summary: Ms X complained the Council delayed considering her case at its Social Welfare Panel. As a result it took much longer than it should have for Ms X to obtain a property on the housing register. We have found the Council at fault. To remedy the injustice caused the Council agreed to apologise to Ms X, make a payment to her for the time she spent in unsuitable accommodation and carry out a service improvement.
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London Borough of Lambeth (23 019 748)
Statement Upheld Allocations 06-Nov-2024
Summary: Ms X complained the Council left her in unsuitable temporary accommodation. As a result she had to spend more time than she should have in this accommodation. We have found the Council at fault. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the time she spent in unsuitable accommodation.
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Surrey County Council (23 021 144)
Statement Upheld Special educational needs 06-Nov-2024
Summary: Mrs X complained about how the Council dealt with her child’s Education, Health and Care Plan and its alleged failure to provide her child with Occupational Therapy provision as specified in the Plan. There was fault by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.