Decision search
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Gloucestershire County Council (24 017 849)
Statement Upheld School transport 24-Jun-2025
Summary: Miss B complained the Council failed to backdate her enhanced personal budget for transport to December 2024 and that caused her financial hardship. The Council has now agreed to backdate the personal budget to December 2024. There is nothing further the Ombudsman can achieve for Miss B.
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London Borough of Southwark (24 017 918)
Statement Upheld Other 24-Jun-2025
Summary: Ms X complained the Council failed to help her family including support for her daughter with suicidal ideation, not providing suitable education and leaving the family in a house where they were at risk. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. It will now consider Ms X’s concerns through the statutory procedure as well as apologising and making a payment for failing to do this originally.
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London Borough of Croydon (24 018 050)
Statement Upheld Special educational needs 24-Jun-2025
Summary: The Council was at fault as it failed to provide occupational therapy for Miss X’s child from September 2024 to March 2025 in line with their Education, Health and Care Plan, and it poorly communicated and handled her case. It will apologise and make a payment to Miss X to acknowledge the impact of the missed occupational therapy provision. It will also identify why it failed to arrange the occupational therapy provision and report back to us on the action it has taken to address this.
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Statement Upheld Alternative provision 24-Jun-2025
Summary: Ms X complained the Council failed to fulfil its duty to provide alternative provision when her son, Z, was unable to attend school. We have found the Council at fault for repeatedly failing to consider whether it owed a section 19 duty. This caused Z an injustice in the form of lost education provision between January 2024 and May 2024. We have not found the Council’s faults caused an injustice before January 2024. We have not investigated a loss of provision after May 2024, for the reasons set out in this statement. We have also found the Council at fault for its communication and complaints handling. The Council has agreed to apologise, increase the financial remedy previously offered, and provide guidance to relevant officers.
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Leicestershire County Council (24 012 029)
Statement Upheld Domiciliary care 24-Jun-2025
Summary: Mrs H complained a Care Provider wrongly told her that her mother, Mrs G, would not have to pay for care she received at home for six weeks. We did not uphold the complaint. While there was some evidence to support Mrs H’s account and some poor complaint handling by the Provider, this did not cause Mrs G or Mrs H an injustice.
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Kent County Council (24 012 466)
Statement Upheld Disabled children 24-Jun-2025
Summary: Miss B complained the Council has taken away respite support provided for her disabled son, without considering the impact on her. The Council was at fault for its failure to consider Miss B’s complaint through the children’s statutory complaint procedure. Because of the fault, Miss B suffered distress and frustration. The Council has agreed to apologise to Miss B and consider her complaint through the children’s statutory complaint procedure.
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London Borough of Southwark (24 013 449)
Statement Upheld Allocations 24-Jun-2025
Summary: Mr X complained that for many months the Council had failed to consider his application for a change of his priority banding on medical grounds. We found fault with the Council for its significant delay to consider Mr X’s application and its failure to send its decisions to Mr X in writing and tell him about his right to ask for a review. The Council’s fault caused injustice to Mr X. The Council has agreed to apologise, backdate Mr X’s higher priority banding and make a symbolic payment to recognise his uncertainty and distress. The Council has also agreed to carry out some service improvements.
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Gloucestershire County Council (24 013 518)
Statement Upheld Special educational needs 24-Jun-2025
Summary: Mrs F complained the Council delayed assessing her daughter’s education, health and care needs and failed to provide home to school transport. There was fault which caused injustice as Mrs F’s children missed out on education. The Council has agreed to make a payment to Mrs F to remedy this.
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Dudley Metropolitan Borough Council (24 013 603)
Statement Upheld Antisocial behaviour 24-Jun-2025
Summary: Mrs D complained the Council failed to properly investigate anti-social behaviour or carry out an anti-social behaviour case review. We found fault which caused Mrs D distress. To remedy this the Council has agreed to apologise and take action on the case as set out at the end of this statement.
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London Borough of Ealing (24 013 692)
Statement Upheld Homelessness 24-Jun-2025
Summary: Ms D complained the Council failed to provide assistance with her homelessness application. I have found fault by the Council causing Ms D avoidable distress. The Council has agreed to pay redress to Ms D and make service improvements.