Decision search
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London Borough of Tower Hamlets (24 003 027)
Statement Upheld Homelessness 08-Nov-2024
Summary: Ms J complained about how long the Council has taken to move her from unsuitable temporary accommodation. She also complained about how long she has been in temporary accommodation. At this stage, we consider there is some fault as the Council delayed in moving her once it decided the accommodation was unsuitable. The Council has agreed to address the fault by a personal remedy to Ms J, and a review of its process.
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Sevenoaks District Council (24 004 075)
Statement Closed after initial enquiries Allocations 08-Nov-2024
Summary: We will not investigate this complaint about housing allocations because the complaint is late without good reason to exercise discretion to investigate it now.
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Durham County Council (24 004 467)
Statement Not upheld Domiciliary care 08-Nov-2024
Summary: There is no evidence of fault in the way a care agency, acting on behalf of the Council, delivered Ms X’s home care, and no fault in the way it, or the Council responded to her complaints about this.
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Ardale (Oakham) Limited (24 004 946)
Statement Upheld Residential care 08-Nov-2024
Summary: Mrs W complains on behalf of her late mother, Mrs Y, about the standard of care and support she received whilst at Oakham Grange Residential Care Home. In particular, she says the home did not appropriately manage and administer Mrs Y’s medication, did not ensure staff used safe moving and handling techniques and failed to monitor her weight and nutritional needs. The local safeguarding authority investigated the concerns and concluded with findings of neglect and organisational abuse. It made several recommendations for service improvements. The care provider will also apologise to Mrs W and make a symbolic payment in recognition of the uncertainty and distress caused by the failures.
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Leeds City Council (24 005 426)
Statement Closed after initial enquiries Safeguarding 08-Nov-2024
Summary: We will not investigate this complaint about adult safeguarding, delays, and failures to keep updated. The Council accepts fault and says it will meet with the complainant to discuss remedy. There is no worthwhile outcome achievable by the Ombudsman while that is continuing.
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London Borough of Hackney (24 005 730)
Statement Closed after initial enquiries Allocations 08-Nov-2024
Summary: We will not investigate this complaint about Miss X’s housing application. The complaint about the Council’s decision in 2018 is late without good reason to investigate it now. Nor could we reach a clear enough view on this point now. There is no fault in the waiting time priority the Council is giving the application now. It would be disproportionate to investigate the Council’s complaint-handling in isolation. There is no fault in the Council expecting Miss X to bid for properties rather than directly offering her a property.
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London Borough of Bexley (24 007 816)
Statement Closed after initial enquiries Parking and other penalties 08-Nov-2024
Summary: We will not investigate this complaint about a dropped kerb because we could not add to any previous investigation by the organisation, further investigation would not lead to a different outcome and we cannot achieve the outcome someone wants.
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Devon County Council (23 012 906)
Statement Upheld Special educational needs 08-Nov-2024
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan and then failed to ensure they received the provision in the plan from July 2023 until May 2024 after it named an inappropriate school. The Council delayed issuing Y’s final EHC Plan by five months. It agreed to apologise and make a payment for the injustice that caused. Mrs X appealed the content and named placement in Y’s EHC Plan to the SEND tribunal therefore I cannot investigate the period July 2023 until May 2024 as it falls outside our jurisdiction.
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P & B Kennedy Holdings Limited (24 001 899)
Statement Upheld Residential care 08-Nov-2024
Summary: There is evidence the care provider failed to ensure that the late Mrs X always had a varied and nutritious diet which met her needs. The care provider did not complete its response to Mrs A’s complaint. The care provider says it has improved the catering standards since this complaint. The care provider now agrees to apologise to Mrs A, provide evidence of the improved standards, and offer a sum in recognition of the anxiety caused to Mrs A.
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Essex County Council (24 001 924)
Statement Upheld Special educational needs 08-Nov-2024
Summary: Mrs X says the Council has failed to issue her son, Y’s final Education, Health and Care Plan in line with the statutory timescales. Mrs X also says the Council failed to liaise with her preferred school and gave incorrect information about being unable to contact the school. Mrs X says this case her and her family distress. We have found fault in the actions of the Council for delaying in issuing the Education, Health and Care Plan and delaying in contacting Mrs X’s preferred school. The Council has agreed to apologise to Mrs X, pay her a financial payment and complete service improvements.