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  • Wokingham Borough Council (24 013 134)

    Statement Closed after initial enquiries School admissions 09-Nov-2024

    Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

  • Manchester City Council (23 017 649)

    Report Upheld Homelessness 08-Nov-2024

    Summary: Ms B complained that the Council, in respect of her housing application, had failed to find her suitable alternative temporary accommodation despite concluding in July 2023 that her current accommodation was unsuitable and had failed to award her Band 1 priority on the housing register. This has caused Ms B significant distress and inconvenience living in unsuitable accommodation.

  • Suffolk County Council (24 009 102)

    Statement Closed after initial enquiries Special educational needs 08-Nov-2024

    Summary: We will not investigate Mr X’s complaint about Education Health and Care Plan matters. It is unlikely we could find he has been caused any direct significant injustice because of significant fault.

  • London Borough of Hammersmith & Fulham (24 009 523)

    Statement Closed after initial enquiries Special educational needs 08-Nov-2024

    Summary: We will not investigate this complaint that the Council has failed to ensure the delivery of provision set out in the complainant’s son’s Education Health and Care plan. This is because the complaint has already been upheld and our intervention would not lead to a different outcome.

  • Devon County Council (24 009 558)

    Statement Closed after initial enquiries Child protection 08-Nov-2024

    Summary: We cannot investigate this complaint about the Council removing Ms X’s child. This matter was subject to court action, and we are legally prevented from investigating it. Only a court can decide if criminal offences have been committed.

  • Bracknell Forest Council (24 010 215)

    Statement Closed after initial enquiries Child protection 08-Nov-2024

    Summary: We will not investigate Mr X’s complaint that the Council has failed to ensure the NHS keeps up to date records. This is because an investigation by this office would not be able to add to the response the Council has already provided via its own investigation of the matter.

  • Rochdale Metropolitan Borough Council (24 010 258)

    Statement Closed after initial enquiries Parking and other penalties 08-Nov-2024

    Summary: We will not investigate Miss X’s complaint about the Council’s failure to take action against her neighbours for driving over raised kerbs. This is because the issue does not cause Miss X significant injustice.

  • Bracknell Forest Council (24 010 371)

    Statement Closed after initial enquiries Planning applications 08-Nov-2024

    Summary: We will not investigate Mr X’s complaint about a planning application. There is no personal injustice because the Council have not yet decided, and an investigation could not achieve the outcome Mr X is seeking. In any case, even if it is approved by the Council, we would not investigate, because there is no significant injustice.

  • Hampshire County Council (22 014 935)

    Statement Upheld Assessment and care plan 08-Nov-2024

    Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.

  • NHS Hampshire and Isle of Wight ICB (22 014 935a)

    Statement Upheld Care and treatment 08-Nov-2024

    Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.

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