Decision search
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North Yorkshire Council (24 005 096)
Statement Closed after initial enquiries Safeguarding 15-Jul-2025
Summary: We will not investigate this complaint about residential care arrangements for Mr X’s wife, or how the Council dealt with safeguarding concerns. We cannot investigate the substantive issue, because Mr X cannot bring that complaint to us. And of the safeguarding matters there is no evidence of fault and no significant injustice. In any case we cannot achieve the outcome that Mr X is seeking.
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Kent County Council (24 006 766)
Statement Not upheld Special educational needs 15-Jul-2025
Summary: Ms B complained that the Council has failed to implement the provision in her child’s Education, Health and Care plan. We did not find the Council to be at fault.
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Surrey County Council (24 002 512)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to comply with statutory timescales following a Tribunal decision and did not ensure her son, Y, received the special educational provision set out in his EHCP. We have concluded our investigation with a finding of fault by the Council. These faults caused Y to miss education and support he was entitled to, and led to significant distress and uncertainty for Miss X. The Council has agreed to our recommendations and service improvements.
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South Gloucestershire Council (23 011 696)
Statement Upheld Assessment and care plan 15-Jul-2025
Summary: There was a failure to issue a carer’s support plan for Mr X which caused him avoidable frustration and uncertainty about the outcome of his carer’s assessment. The Council will apologise and issue Mr X with a carer’s support plan.
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Brighton & Hove City Council (24 015 366)
Statement Upheld Charging 15-Jul-2025
Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.
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Royal Borough of Kensington & Chelsea (24 015 485)
Statement Upheld Homelessness 15-Jul-2025
Summary: Mr D complained the Council failed to offer homelessness advice and support and placed him in unsuitable interim accommodation. I have found evidence of fault by the Council causing Mr D to live in unsuitable accommodation for nearly six months. I have asked the Council to pay Mr D financial redress.
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Suffolk County Council (24 016 168)
Statement Not upheld School transport 15-Jul-2025
Summary: Ms X complained the Council did not properly consider the religious grounds for her appeal against its decision not to provide school transport for her children. There was no fault in the Council’s actions.
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London Borough of Newham (24 016 895)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complains the Council did not properly consider D’s ability to safely walk to school when it received an application for home to school transport. There is procedural fault in how the Council handled D’s school transport application and appeal. The Council will apologise and reconsider D’s application, taking into account the relevant tests for eligibility for children with special educational needs.
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Derbyshire County Council (24 014 683)
Statement Upheld Special educational needs 15-Jul-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process and about the Council’s poor communication. The Council apologised and offered a £1,000 symbolic payment in line with the Ombudsman’s Guidance on Remedies. We will not investigate Mrs X’s complaint about advocacy costs because we cannot achieve the outcome Mrs X wants.
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London Borough of Southwark (24 014 894)
Statement Upheld Allocations 15-Jul-2025
Summary: The Council was at fault for not providing Ms X with a face-to-face appointment as part of her housing application despite Ms X informing the Council she needed this because English was not her first language. The Council was also at fault for a significant delay in processing her housing application and its poor complaint handling. This led to a 15 month delay in the Council approving Ms X’s application to join the housing register. The Council has agreed to apologise, make a payment and backdate the priority of Ms X’s housing application to remedy the injustice caused. It has also agreed to produce an action plan and send a reminder to staff to prevent a recurrence of the faults.