Decision search
Your search has 52139 results
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London Borough of Haringey (24 020 530)
Statement Closed after initial enquiries Assessment and care plan 21-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in reviewing her carer assessments over eight years and a data breach. This is because the complaint was made late, an investigation would not lead to a different outcome and the Information Commissioner is the appropriate body to consider data protection concerns.
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Cheshire East Council (24 020 722)
Statement Closed after initial enquiries Planning applications 21-May-2025
Summary: We will not investigate this complaint about the way the Council processed a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, we cannot achieve the outcome the complainant is seeking.
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London Borough of Hillingdon (24 020 893)
Statement Closed after initial enquiries Enforcement 21-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
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Bristol City Council (24 021 042)
Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.
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Sheffield City Council (24 021 094)
Statement Closed after initial enquiries Private housing 21-May-2025
Summary: We cannot investigate this complaint about the Council’s decision to prosecute a private landlord under the Protection from Eviction Act 1977. The case is subject to criminal court proceedings, and we have no jurisdiction to investigate these matters.
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Royal Borough of Kingston upon Thames (24 021 130)
Statement Closed after initial enquiries Noise 21-May-2025
Summary: We will not investigate this complaint about the Council’s investigation into reported noise nuisance coming from a nearby business premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.
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London Borough of Croydon (24 021 221)
Statement Closed after initial enquiries Other 21-May-2025
Summary: We will not investigate Miss X’s complaint the Council has lost her personal belongings. Further investigation by the Ombudsman would not lead to a different outcome.
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Wirral Metropolitan Borough Council (24 021 248)
Statement Upheld Special educational needs 21-May-2025
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y, and about the Council’s poor communication. This is because the Council upheld the complaint, apologised to Mr X, and offered him a £700 symbolic payment in line with the Ombudsman’s Guidance on Remedies.
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London Borough of Hackney (24 021 265)
Statement Closed after initial enquiries Allocations 21-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with her recent application to join the housing register. This is because there is insufficient evidence of fault by the Council. Other issues Mrs X has raised are either made late, repeat complaints or concern the Council’s actions as a social housing landlord.
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Warwickshire County Council (24 021 452)
Statement Closed after initial enquiries Special educational needs 21-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to replace her son’s teacher. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mrs X wants.