Decision search
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Surrey County Council (24 000 404)
Statement Upheld School transport 29-Nov-2024
Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.
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London Borough of Redbridge (24 000 439)
Statement Not upheld Planning applications 29-Nov-2024
Summary: Mr X complained about the Council’s decision to grant planning permission for development near his home after refusing permission for similar development. We found no fault in the Council’s planning decision making.
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Salford City Council (24 000 537)
Statement Upheld Domiciliary care 29-Nov-2024
Summary: Mr X complained about the care provided by a Council commissioned care provider, and that it cancelled his care package at short notice and accused him of harassment. The Council was at fault for an omission in the support plan. It has already apologised for this. It was also at fault for not specifying notice periods in the contract with the care provider. This meant the provider was entitled to end the care package under the contract. The Council has agreed to apologise for the distress and frustration caused to Mr X. It has already amended its contract arrangements to prevent recurrence of the fault in future.
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Durham County Council (24 004 341)
Statement Not upheld Assessment and care plan 29-Nov-2024
Summary: Mrs X complained the Council did not properly deal with her daughter’s Care Act assessments during her transition from the Council’s Children Services to its Adult Services. Mrs X also complained that this resulted in the Council failing to provide her daughter with a suitable supported living accommodation to meet her needs. There was no fault by the Council with how it dealt with Mrs X’s daughter’s transition to adult social care provision.
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Worcestershire County Council (24 004 532)
Statement Upheld Special educational needs 29-Nov-2024
Summary: Ms X complained about the Council’s handling of her son, W’s, Education, Health and Care Plan after she and W moved into its area. The Council was at fault. This caused Ms X frustration and upset and meant W missed out on education and special educational provision. To remedy their injustice, the Council will pay Ms X £2000.
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East Riding of Yorkshire Council (24 004 877)
Statement Upheld Highway repair and maintenance 29-Nov-2024
Summary: There is no fault in how the Council has decided that it has no duty to stop Mr X’s foul water system backing up following heavy rainfall. The Council has properly investigated the site and considered all the available information before making its decision. There was fault by the Council when it failed to respond to Mr X’s enquiries about this. It should apologise to Mr X and share this statement with staff.
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Cheshire East Council (24 005 228)
Statement Upheld Alternative provision 29-Nov-2024
Summary: Ms X complained the Council failed to provide suitable full-time alternative provision for her son G when he was unable to attend school from July 2023 until May 2024. The Council was at fault for failing to consider if it should provide, and then failing to provide, alternative provision from February to April 2024. The Council was also at fault for failing to consider if the alternative provision it offered met G’s needs. The Council will apologise and pay Ms X £1,100 to recognise the alternative provision G missed and the uncertainty and frustration caused to Ms X by the Council’s actions. The Council will also review its policy for commissioning alternative provision.
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Warwickshire County Council (23 005 311)
Statement Upheld Special educational needs 29-Nov-2024
Summary: Mrs X complained the Council failed to provide Y with the special educational provision in his Education, Health and Care Plan and to provide him with a suitable full-time education. We found fault with the Council in how it recorded its decision it had no section 19 duty to make alternative provision between February 2022 and March 2022. We also found fault because it failed to provide Y with the agreed provision between February and April 2023. The Council agreed to apologise and make payments to Y and Mrs X in recognition of the injustice caused to them.
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London Borough of Hackney (24 008 429)
Statement Closed after initial enquiries Assessment and care plan 29-Nov-2024
Summary: We will not investigate this complaint about potential financial mismanagement by an adult social care provider the Council arranged. The financial issues are being considered by the Department for Work and Pensions who are better placed to investigate. The Council has acknowledged the impact on the complainant from it delays and failures to update by apologising. It is unlikely the Ombudsman would add to that or reach a different outcome.
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Dudley Metropolitan Borough Council (24 010 083)
Statement Closed after initial enquiries Homelessness 29-Nov-2024
Summary: We will not investigate this complaint about events related to Mr X’s housing. Mr X could reasonably have used his right to take court action about the homelessness decision. On other points about the homelessness process, it is unlikely we would achieve more, and it would be disproportionate to investigate the Council’s communications in isolation. We cannot investigate the Council’s management of its social housing. We are already investigating a separate complaint about Mr X’s housing register application, so we shall not consider that as part of this complaint.