Decision search
Your search has 50125 results
-
Liverpool City Council (24 008 492)
Statement Upheld Child protection 02-Dec-2024
Summary: Mr X complained the Council forced him to leave his home under duress and failed to follow correct Initial Child Protection Conference procedures. Mr X said the Councils actions have resulted in mental, physical and emotional harm to himself and his wife, and emotional and mental harm to his children. We have found the Council at fault for failing to provide Mr X with the necessary information ahead of the Initial Child Protection Conference and for not following its appeal and complaints procedures. The Council has agreed to apologise and make a symbolic payment to Mr X to remedy the injustice caused.
-
London Borough of Islington (23 021 412)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Dec-2024
Summary: We will not investigate this complaint about the Council pursuing rent arrears for a tenancy which dates back to 2002. We have no jurisdiction to investigate complaints about social housing tenancies and rent accounts.
-
Birmingham City Council (24 008 416)
Statement Closed after initial enquiries Other 01-Dec-2024
Summary: We will not investigate this complaint about the Council’s housing authority’s responsibility for repairing communal fencing which is on a boundary shared with a private owner. We have no jurisdiction to investigate the actions of social housing landlords.
-
Kent County Council (24 011 046)
Statement Closed after initial enquiries Child protection 30-Nov-2024
Summary: We will not investigate this complaint that the Council’s social worker acted outside her role while advising the police. This is because there is no evidence of fault on the Council’s part.
-
Kirklees Metropolitan Borough Council (24 011 079)
Statement Closed after initial enquiries Child protection 30-Nov-2024
Summary: We will not investigate this complaint that the Council was at fault in its response to safeguarding concerns raised by the complainant and in its consideration of her subsequent complaint. This is because investigation would not lead to a different outcome.
-
North Yorkshire Council (24 011 220)
Statement Closed after initial enquiries Alternative provision 30-Nov-2024
Summary: We will not investigate this complaint that the Council is at fault in refusing to make alternative educational provision for the complainant’s son who is out of school. This is because investigation would not find fault on the Council’s part.
-
Reading Borough Council (23 019 939)
Statement Not upheld Other 29-Nov-2024
Summary: Ms X’s complaint relates to issues concerning the statutory complaints process, and alleged flawed investigations undertaken at Stage 2 and Stage 3 of the process. We have discontinued our investigation. The complaint has previously been subject to a detailed independent investigation and review, and further investigation is unlikely to add to the Council’s response or lead to a significantly different or worthwhile outcome.
-
Salford City Council (24 013 604)
Statement Closed after initial enquiries Other 29-Nov-2024
Summary: We cannot investigate Mrs X’s complaint because it is about matters that have been subject to court proceedings.
-
North Somerset Council (24 011 427)
Statement Closed after initial enquiries Refuse and recycling 29-Nov-2024
Summary: We will not investigate Mr X’s complaint that his garden was damaged when a recycling collection vehicle drove over his grass. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
-
Sandwell Metropolitan Borough Council (24 011 705)
Statement Closed after initial enquiries Homelessness 29-Nov-2024
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council to the complainant. This is because the complainant requested a review of the decision and now has a right of appeal to county court. There is no exceptional reason why she cannot exercise this right. We therefore have no legal jurisdiction to investigate this complaint.