Decision search
Your search has 50055 results
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Herefordshire Council (24 003 232)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We will not investigate this complaint about how the Council has dealt with the care arrangements of Mrs X’s children. This is because we could not add to the investigation carried out by the Council, or achieve the outcome she seeks.
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East Riding of Yorkshire Council (24 003 453)
Statement Not upheld Transport 02-Dec-2024
Summary: Miss X complained the Council failed to properly consider her application for a blue badge under the hidden disabilities criteria including referral to an expert assessor. She says she feels discriminated against because her disabilities are invisible. There is no evidence of fault in how the Council considered Miss X’s application for a blue badge.
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London Borough of Waltham Forest (24 001 031)
Statement Not upheld Homelessness 02-Dec-2024
Summary: Miss Y complained the Council mishandled her housing application and offered her unsuitable accommodation. Miss Y said the Council’s actions have been draining, upsetting and stressful. We have found no fault in the Council’s actions.
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London Borough of Croydon (24 004 454)
Statement Not upheld Council tax 02-Dec-2024
Summary: Mr X complains the Council has wrongly taken recovery action in relation to council tax for several properties his company manages. As a result they have incurred unnecessary additional charges and fees. We found there is no evidence of fault in the way the Council has issued bills or in the subsequent recovery action.
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Cambridgeshire County Council (24 006 196)
Statement Upheld Special educational needs 02-Dec-2024
Summary: Mrs X complained the Council delayed telling her it was going to amend her child’s Education, Health and Care Plan following an annual review and has still not sent her a final amended Education, Health and Care Plan. Mrs X said her child is not getting the support they need because of these delays. We found the Council at fault for not telling Mrs X the outcome of the annual review or issuing a final Education, Health and Care Plan within the statutory timescales. To remedy the injustice caused the Council agreed to apologise, make a payment to Mrs X for the distress caused and issue her child with a final Education, Health and Care Plan.
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London Borough of Redbridge (24 007 765)
Statement Not upheld School transport 02-Dec-2024
Summary: Ms X complains the Council wrongly decided not to provide her child with transport to school. She says the Council’s decision caused unnecessary distress and impacted her physical health. We find no fault with the Council’s decision-making.
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London Borough of Brent (24 009 346)
Statement Closed after initial enquiries Safeguarding 02-Dec-2024
Summary: We will not investigate this complaint about misinformation given to the hospital, and about the care support of a relative. Decisions around the relative’s care and the complainant’s status to be involved in the decision making are with the Court of Protection. The Information Commissioner’s Office is better placed to consider concerns of accuracy of personal data. So, there is no worthwhile outcome achievable from an Ombudsman investigation.
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Adur District Council (24 009 398)
Statement Closed after initial enquiries Allocations 02-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s lack of action to ensure her son, Mr Y, had a care package in place to enable him to accept a housing offer. This is because there is insufficient injustice to justify our involvement.
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North Lincolnshire Council (24 009 850)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Dec-2024
Summary: We will not investigate this complaint about the recovery of a housing benefit overpayment. Mr X used his right to appeal to the tribunal. We cannot look at matters already considered by a tribunal. As we are not investigating the core of the complaint, we will not consider closely related matters.
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Lancashire County Council (24 012 089)
Statement Closed after initial enquiries Special educational needs 02-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council failing to request a specific Occupational Therapy assessment as part of the Education, Health and Care Plan process. This is because it was reasonable for Miss X to appeal to the First-tier Tribunal (Special Educational Needs and Disability).