Decision search
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NHS North East and North Cumbria ICB (24 001 522b)
Statement Upheld Mental health services 15-Jan-2025
Summary: Mr X complained he was incorrectly discharged from Section 117 aftercare. We found the Trust, the Council and the ICB did not follow the relevant guidance when discharging Mr X from Section 117 aftercare. This caused uncertainty to Mr X over whether he should have received additional mental health support in the period that followed, and whether this may have prevented his health from deteriorating. The Trust, Council and ICB agreed to provide a remedy to Mr X by reassessing his Section 117 needs, and making service improvements.
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Kingston Upon Hull City Council (24 002 053)
Statement Closed after initial enquiries Allocations 15-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council refused to support him when he became homeless because there is insufficient evidence of fault to justify our involvement.
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Brighton & Hove City Council (24 002 393)
Statement Upheld Homelessness 15-Jan-2025
Summary: Mrs X complained the Council failed to advise her correctly of the rent she should have paid in her temporary accommodation. She says the Council informed her in November 2023 she had historic rent arrears and falsely claimed to have previously alerted her. Mrs X said this caused her distress and placed her in financial difficulty. She would like the Council to remove the debt. There was fault in the way the Council did not monitor the rent account and communicate this with Mrs X. This distressed Mrs X. The Council has agreed to apologise, make a financial payment and review the property affordability.
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Tameside Metropolitan Borough Council (24 003 332)
Statement Closed after initial enquiries Looked after children 15-Jan-2025
Summary: We will not investigate Miss X’s complaint the Council has failed to encourage contact between her and her looked after child. Further investigation would not lead to a different outcome.
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Kent County Council (24 004 188)
Statement Upheld Charging 15-Jan-2025
Summary: Miss X complained the Council failed to properly consider a disability related expenditure claim for her son, Mr Y. We have found fault in the Council’s actions. We agree with its recent change of mind which said it should have considered the circumstances of the claim more carefully when it made its original decision. This caused avoidable distress and frustration for Miss X and meant Mr Y was expected to pay towards his care and support for a period where he should not have done. To remedy the injustice caused by this fault, the Council has agreed to complete its suggested remedy of an apology and symbolic payment to the family.
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Maidstone Borough Council (24 004 499)
Statement Upheld Refuse and recycling 15-Jan-2025
Summary: Mr X complained the Council’s contractor failed to collect his garden waste for several months. He also says the Council failed to revise his garden waste subscription. We find the Council was at fault for its delay in updating Mr X’s subscription for his garden waste collections. The Council has agreed to our recommendation to apologise to Mr X for his injustice.
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London Borough of Lewisham (24 006 239)
Statement Upheld Disabled facilities grants 15-Jan-2025
Summary: Ms X complains about how the Council handled her application for a Disabled Facilities Grant (DFG) for home adaptations. We have concluded our investigation having made a finding a fault. The Council acknowledged delays in completing the necessary adaptations and failing to communicate effectively with Ms X throughout the process. While the Council has taken some steps to remedy the situation, there was scope to increase its remedy offer. The Council has agreed to our recommendations.
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London Borough of Redbridge (24 008 099)
Statement Upheld Homelessness 15-Jan-2025
Summary: Miss X complains about the Council’s actions after following her homelessness. We have concluded our investigation having made a finding of fault. The Council placed Miss X in emergency accommodation that was not suitable for occupation at the time. I did not find fault with the Council’s initial response to Miss X’s homelessness, nor the Council’s actions in response to the protection of Miss X’s possessions. While we found fault, we did not consider there was scope for further personal remedy or service improvement recommendations; the Council had already offered a fair and proportionate remedy for the injustice caused and no further action is necessary.
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St Helens Metropolitan Borough Council (24 010 529)
Statement Closed after initial enquiries Fostering 15-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her contact with her grandchild. This is because the complaint is late. We are unlikely to add anything to the investigation the Council carried out or achieve the outcome Mrs X wants, even if we exercised discretion to investigate this late complaint,
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Royal Borough of Kingston upon Thames (24 010 946)
Statement Closed after initial enquiries Other 15-Jan-2025
Summary: We will not investigate this complaint about the Council asking a neighbour to photograph the complainant and her home. It is unlikely that further investigation will lead to a different outcome. And it is reasonable to expect the complainant to raise their concerns with the Information Commissioner.