Decision search
Your search has 50055 results
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London Borough of Bromley (24 004 498)
Statement Not upheld Child protection 14-Feb-2025
Summary: Mr X complained the Council did not follow the correct process for a child protection investigation relating to his children. We found the Council followed the correct procedures for investigating child protection concerns and was not at fault. The Council involved Mr X in the process and considered his views.
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London Borough of Havering (24 004 783)
Statement Upheld Homelessness 14-Feb-2025
Summary: Miss X complained the Council failed to give her its decisions on her homeless application for nearly two years and it did not take any action to help in line with the main housing duty. She also says it refused to provide her with alternative accommodation until the day before she was due to be evicted from her property. We find the Council was at fault for its delays in sending Miss X its decisions on her homeless application and its failure to take proper action in line with the main housing duty. It was also at fault for refusing to provide Miss X alternative accommodation until the day before the eviction. The Council’s faults caused Miss X distress and uncertainty, and she lost the opportunity to bid for social housing. The Council has agreed to our recommendations to apologise to Miss X, pay her £500, make her a direct offer of the next available suitable property and implement service improvements.
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Peterborough City Council (24 005 160)
Statement Not upheld Allocations 14-Feb-2025
Summary: Mr X complained about the Council’s handling of his application to join the housing register. We did not find the Council to be at fault because it correctly applied its housing allocations policy.
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Gosport Borough Council (24 005 479)
Statement Not upheld Homelessness 14-Feb-2025
Summary: Miss X complained the Council offered her unaffordable accommodation when her tenant did not move out of her property. She said she became homeless because she could not afford to pay for two properties. Miss X said it caused financial strain and distress. We do not find the Council at fault.
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Birmingham City Council (24 005 620)
Statement Upheld Alternative provision 14-Feb-2025
Summary: Miss X complained the Council failed to ensure her son, Y received an education after he stopped attending school in June 2023. The Council failed to consider at the time whether it owed Y a Section 19 duty to put alternative provision in place. It also delayed completing Y’s Education, Health and Care needs assessment by 14 weeks which delayed Miss X’s right of appeal to the SEND tribunal. The Council agreed to apologise to Miss X and make payments to acknowledge the distress and uncertainty caused. It also agreed to carry out service improvements.
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South Hams District Council (24 005 714)
Statement Closed after initial enquiries Planning applications 14-Feb-2025
Summary: Mr X complained the Council failed to take enforcement action against developers who left the site in 2018. We have discontinued our investigation. We cannot investigate late complaints. We see no good reason why Mr X did not bring his complaint to us sooner.
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Buckinghamshire Council (24 006 051)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Ms X complained the Council did not provide the occupational therapy it had assessed her child needed, for eight months. She says the Council also failed to implement suitable alternative education although it was aware the child was not attending school. We found the Council at fault for the delay in providing occupational therapy. The Council agreed to make payments to Ms X and to her child in recognition of the injustice caused.
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London Borough of Lambeth (24 006 071)
Statement Upheld Homelessness 14-Feb-2025
Summary: Mr X complained the Council failed to provide alternative temporary accommodation after it confirmed his property was unsuitable. The Council was at fault. Mr X and his family lived in unsuitable accommodation for 18 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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West Northamptonshire Council (24 007 298)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Miss X complained the Council failed to provide full-time education for her child since November 2023. Miss X also complained the Council failed to meet deadlines for her child’s Education, Health and Care Plan and about the poor handling of her complaint. We found fault with the Council failing to provide suitable education for Miss X’s child from 9 May 2024 to 6 October 2024. The Council agreed to pay Miss X £1,225 for this missed education and provide training to its staff about how to assess and address a lack of education for a child not in school. The Council has already apologised to Miss X and paid her £300 for the stress caused through its communication with her and delays in the Education, Health and Care Plan process. We consider this a suitable remedy.
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Buckinghamshire Council (24 011 605)
Statement Closed after initial enquiries Charging 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council charging her for non-residential care. This is because there is insufficient evidence of fault.