Decision search
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Stockport Metropolitan Borough Council (25 015 495)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s representations against a penalty charge notice. This is because there is not enough evidence of fault by the Council and it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre at Northampton County Court to make a late witness statement/statutory declaration.
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London Borough of Redbridge (25 017 243)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2025
Summary: We will not investigate this complaint about a moving traffic penalty charge notice as Mr X is not caused injustice from it that would warrant us recommending a financial remedy.
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Hampshire County Council (25 017 378)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2025
Summary: We will not investigate how the Council dealt with Mr X’s complaint about its administration of a parking penalty charge notice as this does not cause him a level of injustice that would justify our further involvement.
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London Borough of Brent (25 012 906)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s offer to buy back his property. This is because there is not enough evidence of fault to justify investigating and the complainant could have gone to the District Valuer about part of his complaint.
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Gateshead Metropolitan Borough Council (25 013 481)
Statement Upheld Child protection 21-Nov-2025
Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising, paying Miss X a symbolic financial remedy, and completing stage two of the children’s statutory complaints process.
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Halton Borough Council (25 013 797)
Statement Closed after initial enquiries Other 21-Nov-2025
Summary: We will not investigate this complaint about Ms X’s contact with the Council and its complaints handling. The Council has already investigated under the complaint procedures, and further investigation would not lead to a different outcome.
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Oldham Metropolitan Borough Council (25 018 321)
Statement Closed after initial enquiries Council tax 21-Nov-2025
Summary: We cannot investigate Miss D’s complaint about the Council’s handling of her council tax liability. This is because Miss D put in an appeal to the Valuation Tribunal.
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Essex County Council (24 019 965)
Statement Upheld Special educational needs 21-Nov-2025
Summary: Mrs X complained about the Council’s delays in completing her son’s (Y) Education Health and Care needs assessment and in issuing his final Educational Health and Care Plan. She also complained about the Council’s failure to ensure Y received education when he could not attend his school. We found fault with the Council. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.
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Wiltshire Council (24 018 163)
Statement Upheld Charging 21-Nov-2025
Summary: Mrs X complained the Council misinformed the family about Mrs Y’s care options and funding, and incorrectly sent a significant invoice for third party top-up fees. We found the Council was not at fault over the information and support it gave about Mrs Y’s care arrangements and responsibility to pay. However, the Council was at fault for failing to maintain proper oversight of the funding arrangements. This caused confusion, worry and distress which the Council agreed to remedy.
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Sheffield City Council (24 019 828)
Statement Upheld Fostering 21-Nov-2025
Summary: Ms X complains about the way the Council dealt with a staying put arrangement. The Council was at fault for failing to explain the financial aspect of the staying put arrangement, poor communication and delaying in making payments. This caused Ms X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and make service improvements.