London Borough of Islington (25 007 529)
Category : Benefits and tax > Housing benefit and council tax benefit
Decision : Closed after initial enquiries
Decision date : 19 Aug 2025
The Ombudsman's final decision:
Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.
The complaint
- Ms X complains that the Council has decided to recover overpaid housing benefit which she disputes.
The Ombudsman’s role and powers
- The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended)
- The Social Entitlement Chamber (also known as the Social Security Appeal Tribunal) is a tribunal that considers housing benefit appeals. (The Social Entitlement Chamber of the First Tier Tribunal)
How I considered this complaint
- I considered information provided by the complainant.
- I considered the Ombudsman’s Assessment Code.
My assessment
- Ms X says that the Council sent her an invoice for the recovery of overpaid housing benefit which she disputes.
- Any dispute about a housing benefit overpayment can be appealed to a tribunal. The tribunal is an independent body which can determine any dispute about such decisions. I see no reason why an appeal could not be made in this case and so the complaint is out of jurisdiction.
Final decision
- We will not investigate Ms X’s complaint because she could appeal to a tribunal.
Investigator's decision on behalf of the Ombudsman