King's Lynn & West Norfolk Council (19 006 880)
Category : Benefits and tax > Housing benefit and council tax benefit
Decision : Not upheld
Decision date : 08 Oct 2019
The Ombudsman's final decision:
Summary: Mr X complained there were delays in the Council paying his housing benefit. Mr X says his housing benefit is now being paid and he no longer wishes to pursue his complaint. The Ombudsman has discontinued the investigation into Mr X’s complaint.
The complaint
- Mr X says the Council delayed paying his housing benefit claim.
The Ombudsman’s role and powers
- We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)
How I considered this complaint
- I have considered information Mr X provided to the Ombudsman. I have also considered information provided by the Council.
What I found
- Mr X has contacted the Ombudsman to confirm that his housing benefit is now being paid and has been backdated. Mr X does not wish to pursue his complaint against the Council.
Draft decision
- I have discontinued my investigation into Mr X’s complaint as his housing benefit has now been paid and backdated and he no longer wishes to pursue his complaint.
Investigator's decision on behalf of the Ombudsman