Gateshead Metropolitan Borough Council (25 012 701)
Category : Benefits and tax > Council tax
Decision : Closed after initial enquiries
Decision date : 05 Oct 2025
The Ombudsman's final decision:
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
The complaint
- Mr X complains that the Council wrongly refused to reduce his Council tax as they misunderstood the Council tax reduction available for disabled people.
The Ombudsman’s role and powers
- The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended)
- The Valuation Tribunal deals with appeals against decisions on council tax liability and council tax support or reduction.
How I considered this complaint
- I considered information provided by the complainant.
- I considered the Ombudsman’s Assessment Code.
My assessment
- Mr X says that the Council has failed to provide him with a Council tax discount for his disability. He says that he has an extra room needed for his disability.
- Any dispute about discounts or exemptions for Council tax can be appealed to a Valuation Tribunal. The tribunal is an independent body which can determine any dispute about such decisions. I see no reason why an appeal could not be made in this case and so the complaint is out of jurisdiction.
Final decision
- We will not investigate Mr X’s complaint because he has a right of appeal to a Valuation Tribunal.
Investigator's decision on behalf of the Ombudsman