London Borough of Bromley (21 007 512)
Category : Benefits and tax > Council tax
Decision : Closed after initial enquiries
Decision date : 18 Oct 2021
The Ombudsman's final decision:
Summary: We will not investigate this complaint about increased council tax payments as the matter has now been resolved.
The complaint
- Miss X complained the Council had increased the amount of council tax she had to pay despite it knowing she would not be able to afford it.
The Ombudsman’s role and powers
- We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)
How I considered this complaint
- I considered information provided by the complainant and the Council.
- I considered the Ombudsman’s Assessment Code.
My assessment
- Since complaining to us, Miss X has confirmed the complaint has now been resolved as the Council has reduced the amount she owes, after awarding her council tax support. We will not therefore investigate.
Final decision
- We will not investigate Miss X’s complaint as she confirms it is now resolved.
Investigator's decision on behalf of the Ombudsman