Recent statements in this category are shown below:
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Manchester City Council (25 011 918)
Statement Closed after initial enquiries Council tax support 06-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his mother’s council tax support claim and its response to his recent complaint. Ms X has already appealed to the Valuation Tribunal and we have previously considered a complaint about the Council’s handling of the matter. It is not a good use of public resources to investigate complaints about complaint procedures alone.
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London Borough of Bromley (25 009 747)
Statement Closed after initial enquiries Council tax support 05-Feb-2026
Summary: We cannot investigate Mr X’s complaint about a Housing Benefit overpayment decision and council tax discount. This is because he has already appealed to a tribunal about the overpayment, and he can appeal to the Valuation Tribunal about the council tax discount. There is also not enough evidence of fault or significant injustice to warrant investigating the remaining matters separately.
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Sunderland City Council (25 010 899)
Statement Closed after initial enquiries Council tax support 03-Feb-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled errors in calculating council tax support. This is because there is not enough evidence of fault to justify an Ombudsman investigation.
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Rochdale Metropolitan Borough Council (25 019 162)
Statement Closed after initial enquiries Council tax support 28-Jan-2026
Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.
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North Yorkshire Council (25 018 952)
Statement Closed after initial enquiries Council tax support 27-Jan-2026
Summary: We will not investigate this complaint about Council tax reduction delay because there is insufficient injustice to warrant investigation. He also has a right of appeal to a Valuation Tribunal.
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Bristol City Council (24 021 347)
Statement Upheld Council tax support 14-Jan-2026
Summary: Ms X complained the Council delayed considering her application for council tax reduction. She also complained about the Council’s complaint handling. Mrs X said this distressed her and she may be paying more for her council tax. Based on current evidence we are minded to find there was fault in the way the Council did not communicate the decision, and its complaint handling was poor. This frustrated Ms X, and she was put to time and trouble to complain. The Council agreed to apologise, make a financial payment and issue guidance to its staff.
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Statement Closed after initial enquiries Council tax support 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Statement Closed after initial enquiries Council tax support 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s decisions on the payment of council tax support, single person discount and the liability for council tax payments. It was reasonable for Ms X to appeal to the Valuation Tribunal to challenge these decisions.
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London Borough of Croydon (25 011 066)
Statement Closed after initial enquiries Council tax support 07-Jan-2026
Summary: We will not investigate Ms X’s complaint about how the Council considered her applications for council tax support. This is because it is reasonable to expect Ms X to use her right of appeal to the Valuation Tribunal.
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London Borough of Lambeth (25 021 078)
Statement Closed after initial enquiries Council tax support 18-Dec-2025
Summary: We will not investigate Ms X’s complaint the Council failed to communicate with her about her application for council tax reduction. It is not a good use of public resources to investigate where the substantive matter is outside our jurisdiction.