Summary: The Ombudsman will not investigate this complaint about how the Council has dealt with complainant’s council tax liability. The matter is resolved and investigation would not lead to a different outcome.

The complaint

1. The complainant, who I refer to here as Ms B, is a carer for both her parents who live with her. She has complained about how the Council dealt with her council tax liability.

Back to top

The Ombudsman’s role and powers

2. We provide a free service but must use public money carefully. We may decide not to start an investigation if, for example, we believe it is unlikely this will lead to a different outcome. (Local Government Act 1974, section 24A(6), as amended)

Back to top

How I considered this complaint

3. I have considered what Ms B said in her complaint. I have also considered communication between Ms B, the Council and this office.

Back to top

What I found

4. The Council has accepted there has been some fault in how it has dealt with Ms B and has offered to pay her £350 to recognise this.
5. Ms B is satisfied this matter is now resolved.

Back to top

Final decision

6. I have decided we will not investigate this complaint as this would not lead to any further worthwhile outcome.

Back to top

Investigator's decision on behalf of the Ombudsman