Decision search
Your search has 51783 results
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London Borough of Southwark (23 013 643)
Statement Upheld Allocations 21-Aug-2024
Summary: Miss X complained the Council failed to award her housing application the correct priority banding. We found fault in how the Council awarded bedroom eligibility to Miss X’s application, but this did not prevent her from bidding for properties she was eligible to bid on. We did not find fault in how it considered medical information provided by Miss X. The Council agreed to apologise to Miss X for the fault we found.
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London Borough of Enfield (23 018 111)
Statement Upheld Assessment and care plan 20-Aug-2024
Summary: Mr X complained on behalf of Mrs Y and her disabled son, Mr Z, that the Council’s care and support plan for Mr Z did not provide him or his family with sufficient support. Mr X says this has placed a strain on Mrs Y and her family. We found fault by the Council. The Council has agreed to carry out a re-assessment of Mr Z’s care needs and a carer’s assessment for Mrs Y.
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London Borough of Barnet (23 018 282)
Statement Closed after initial enquiries Council tax 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about fees added to his council tax account for non-payment of council tax. There is insufficient evidence of fault to warrant an investigation.
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West Sussex County Council (23 018 655)
Statement Upheld Charging 20-Aug-2024
Summary: The Council delayed too long in assessing Mrs X’s finances properly. As a result, she was faced with a large and unexpected invoice. Mr A also complains the Council tried to contact him on an incorrect address. The Council agrees to apologise for the delays, offer a sum in recognition of the distress caused and agree a payment plan.
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Cannock Chase District Council (23 018 814)
Statement Upheld Enforcement 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. It is reasonable to expect the complainant to have contacted us sooner in relation to the earlier events, there is not enough evidence of fault in the way the planning enforcement decision was reached, and the Council has now taken appropriate action in response to the complaint.
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London Borough of Croydon (23 019 545)
Statement Upheld Commercial and contracts 20-Aug-2024
Summary: Mr B complained that the Council had failed to take effective action to stop a resident blocking access to his garage. It had also failed to respond to his communications about the problems or refund the garage rent despite promising to do so. We have found fault in the Council’s actions causing Mr B an injustice. The Council has taken action to stop the anti-social behaviour, to refund the past rent to Mr B and freeze ongoing payments. It has also agreed to apologise to him, make a symbolic payment of £300 and improve its record-keeping for the future
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Transport for London (23 019 849)
Statement Closed after initial enquiries Traffic management 20-Aug-2024
Summary: We will not investigate this complaint about potential discrimination by Transport for London for allegedly prioritising digital payment methods which the complainant says are not accessible to all service users. This is because the evidence suggests that problems the complainant has experienced using alternative methods are irregular in frequency as opposed to being extensive. We do not consider there is sufficient evidence of the complainant having been caused a significant enough injustice to warrant an investigation.
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Leeds City Council (23 020 076)
Statement Upheld Refuse and recycling 20-Aug-2024
Summary: Miss X complained the Council has repeatedly failed to complete her assisted bin collection as agreed. The Council was at fault which caused Miss X frustration and distress. The Council has agreed to apologise and carry out monitoring to ensure it completes Miss X’s collections in future.
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Surrey County Council (23 020 484)
Statement Upheld Special educational needs 20-Aug-2024
Summary: There was a delay in issuing Mr Y’s Education, Health and Care Plan. This caused avoidable frustration, confusion and a delay in appeal rights for which the Council has already offered an appropriate payment. The Council will apologise and make an additional payment of £7200 to reflect the loss of special educational provision Mr Y was entitled to.
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Milton Keynes Council (23 021 006)
Statement Closed after initial enquiries Antisocial behaviour 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action against a council tenant who Mr X says is causing noise nuisance and anti-social behaviour. We cannot investigate complaints about the management of tenancies by social housing landlords.