Decision search
Your search has 51593 results
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Suffolk County Council (24 002 498)
Statement Upheld Special educational needs 26-Aug-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Lincolnshire County Council (24 002 781)
Statement Closed after initial enquiries Residential care 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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Homer Lodge Nursing Home (24 002 781a)
Statement Closed after initial enquiries Residential care 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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NHS Lincolnshire ICB (24 002 781b)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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Nottingham City Council (24 003 992)
Statement Closed after initial enquiries Assessment and care plan 26-Aug-2024
Summary: We will not investigate this complaint about how the Council reviewed a care needs assessment. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 004 167)
Statement Closed after initial enquiries Transport 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to award a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Bury Metropolitan Borough Council (24 004 813)
Statement Closed after initial enquiries Antisocial behaviour 26-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with reports of noise nuisance. There is not enough evidence of fault to justify investigating.
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Knowsley Metropolitan Borough Council (24 004 972)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate Miss X’s complaint about Council delay in clearing glass from near her property. There was Council delay but there is not enough significant personal injustice caused to her by the matters complained of to warrant us investigating. If Miss X considers the Council is responsible for damage to her car from the glass, that is a legal liability claim we cannot determine. It would be reasonable for her to pursue that claim with Council insurers and to the courts if required.
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Essex County Council (24 005 066)
Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2024
Summary: We will not exercise discretion to investigate this complaint about negligence by the Council causing flooding from the highway onto Mrs X’s property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Epsom & Ewell Borough Council (24 005 081)
Statement Closed after initial enquiries Enforcement 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of planning applications for a site in Ms X’s locale. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.