Decision search
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West Sussex County Council (24 006 692)
Statement Closed after initial enquiries Parking and other penalties 10-Sep-2024
Summary: We will not investigate this complaint about an unsuccessful application for a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
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Cambridgeshire County Council (24 006 759)
Statement Closed after initial enquiries Other 10-Sep-2024
Summary: We will not investigate this complaint about a Section 7 report. We cannot consider complaints about matters that were or could have been discussed in court.
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London Borough of Hillingdon (24 006 776)
Statement Closed after initial enquiries Parking and other penalties 10-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to cancel a penalty charge notice. This is because it would have been reasonable for Ms X to appeal to London Tribunals.
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London Borough of Lambeth (24 006 795)
Statement Closed after initial enquiries Parking and other penalties 10-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to cancel several penalty charge notices for driving in a pedestrian zone. This is because it would have been reasonable for Mrs X to appeal to London Tribunals.
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Kirklees Metropolitan Borough Council (24 007 220)
Statement Closed after initial enquiries Planning applications 10-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s discharge of several pre-commencement planning conditions. This is because there is not enough evidence of fault by the Council and it is unlikely further investigation would achieve any worthwhile outcome.
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Hertfordshire County Council (24 010 201)
Statement Closed after initial enquiries Residential care 10-Sep-2024
Summary: We will not investigate Mr X’s complaint about the care his late father Mr Y received at a care home commissioned by the Council. Investigation would not add to previous safeguarding and complaint investigations, lead to a different outcome, nor achieve a worthwhile outcome for Mr X.
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Statement Closed after initial enquiries Planning applications 10-Sep-2024
Summary: We will not investigate this complaint about the way a planning application was considered as no decision has yet been made, so any injustice is speculative and would not warrant investigation.
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Birmingham City Council (23 015 945)
Statement Upheld Antisocial behaviour 10-Sep-2024
Summary: Mr X complains about the way the Council responded to his complaints of anti-social behaviour from his neighbours causing distress. We have found no evidence of fault in the way the Council investigated Mr X’s complaints of anti-social behaviour. But we found fault in the way the Council dealt with Mr X’s complaint about the matter as it failed to respond to his contact while investigating his concerns. We have recommended a suitable remedy so we have completed our investigation.
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London Borough of Waltham Forest (23 016 128)
Statement Upheld Other 10-Sep-2024
Summary: Ms X complained the Council failed to or delayed in completing the recommendations made after it considered a complaint she made through the children’s statutory complaint procedure. The Council failed to carry out all the recommendations, which caused Ms X avoidable frustration and uncertainty and put her child at risk of harm. The Council will apologise to Ms X, make a payment for the injustice caused to her and her child and complete a review into its short breaks arrangements.
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Statement Upheld Special educational needs 10-Sep-2024
Summary: Mrs X complains about the Council’s handling of her sons’ Education, Health and Care Plans after they moved into the Council’s area in summer 2023. She says that as a result her sons missed education and essential Special Education Support that they were entitled to. We found the Council was at fault for the delay in finalising the transfer process and for not keeping Mrs X informed about the progress of her complaint. The Council agreed to our recommendations on how to address the injustice its actions caused the family.