Decision search
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London Borough of Bexley (24 022 049)
Statement Closed after initial enquiries Planning applications 27-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault to warrant an investigation.
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West Suffolk Council (24 022 096)
Statement Closed after initial enquiries Allocations 27-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Guildford Borough Council (24 022 109)
Statement Closed after initial enquiries Allocations 27-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and the management of a council tenancy. There is insufficient evidence of fault in the assessment of the application. We cannot investigate the complaint about the management of housing by social housing landlords.
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Thanet District Council (24 022 299)
Statement Closed after initial enquiries Planning applications 27-May-2025
Summary: We will not investigate this complaint about the process the Council followed before granting planning permission for the complainant’s neighbour's extension. There is not enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.
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Lancaster City Council (24 022 353)
Statement Closed after initial enquiries Enforcement 27-May-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to deal with dilapidated properties in part of a town in its area and it not responding to a Councillor’s concerns about the matter over two years ago. There is insufficient significant personal injustice to Mr X caused by the matters complained of to warrant us investigating. Investigation of the Council’s handling of the Councillor’s correspondence would not achieve a worthwhile outcome. We do not investigate councils’ complaint handling where we are not investigating the core issue giving rise to the complaint.
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Statement Closed after initial enquiries Assessment and care plan 27-May-2025
Summary: We will not investigate Mr X’s complaint about care charges for his late partner. The complaint is late and there are no good reasons to exercise discretion to investigate it now.
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Statement Closed after initial enquiries Looked after children 27-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in applying to discharge a care order for her children. We could not add to the Council’s investigation and responses under all three stages of the statutory complaints process.
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South Norfolk District Council (24 023 016)
Statement Closed after initial enquiries Building control 27-May-2025
Summary: We will not investigate this complaint about events occurring more than ten years ago. The matters complained about are historic and we cannot achieve the outcome the complainant is seeking.
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Westmorland and Furness Council (24 023 383)
Statement Closed after initial enquiries Special educational needs 27-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of Mr Y’s Education, Health and Care Plan and its failure to arrange alternative provision between 2017 and March 2024. This is because the complaint is late. Ms X’s complaint about matters from March 2024 onwards is premature.
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Manchester City Council (24 023 466)
Statement Upheld Refuse and recycling 27-May-2025
Summary: We will not investigate this complaint about a missed bulky waste collection because the Council has agreed to make a refund.