Decision search
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Calderdale Metropolitan Borough Council (24 002 749)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: Mr X complained about the Council’s delay in assessing his care needs and the adequacy of his subsequent care and support plan. The Council accepts it delayed in assessing Mr X and failed to carry out a proper assessment. The Council has agreed to apologise to Mr X, carry out a new assessment and make a payment to Mr X to recognise the care costs he incurred as a result of its delay.
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West Berkshire Council (24 002 771)
Statement Not upheld Child protection 30-Oct-2024
Summary: Mr X complained about how the Council carried out Child Protection proceedings for his child, placed restrictions on how he should contact the Council, and considered his request for reasonable adjustments for his disability. He said this caused him avoidable distress and affected the outcome of Child Protection proceedings. We have ended our investigation. Since Mr X complained to us, the court granted an interim care order so his child could be temporarily taken into care and his child has since been sectioned under the Mental Health Act. Therefore, there is nothing further we could achieve. For the remaining parts of Mr X’s complaint, our view is further investigation will not result in a finding of fault, or a different or worthwhile outcome.
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East Riding of Yorkshire Council (24 006 991)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: We will not investigate this complaint about adult social care planning. We are satisfied with the Council’s actions to accept fault and learn from the complaint. It is unlikely we would add to the Council’s investigation or achieve a different outcome.
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Essex County Council (24 007 047)
Statement Upheld Special educational needs 30-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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London Borough of Ealing (24 007 338)
Statement Closed after initial enquiries Charging 30-Oct-2024
Summary: We will not investigate this complaint about the Council failing to provide a refund of a particular amount for care costs. This is because there is insufficient evidence of fault that a refund of this amount was actually owed.
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Essex County Council (24 007 422)
Statement Closed after initial enquiries Special educational needs 30-Oct-2024
Summary: We cannot investigate Mrs X’s complaint about the Council’s decision to end her daughter’s Education Health and Care Plan because she has appealed this decision. Nor will we investigate the other parts of her complaint because they either relate to the appeal, or the Council has already satisfactorily addressed them.
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Willowbrook Healthcare Limited (24 007 572)
Statement Closed after initial enquiries Residential care 30-Oct-2024
Summary: We will not investigate this complaint about how the Care Provider has responded to Mrs X’s concerns about her mother’s care. Investigation by the Ombudsman would not result in a different outcome, as the Care Provider has already addressed the issues and there is insufficient evidence its actions caused significant injustice.
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Southend-on-Sea City Council (24 007 620)
Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We cannot investigate Mr X’s complaint about information the Council gave a Court.
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Brighton & Hove City Council (24 007 705)
Statement Closed after initial enquiries Allocations 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.
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Teignbridge District Council (24 008 887)
Statement Closed after initial enquiries Enforcement 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against breaches of planning control. And for the delay in deciding a retrospective planning application. We acknowledge the complainant found the matter stressful. However, we do not consider further investigation will add to that carried out by the Council or lead to a different outcome.