Decision search
Your search has 51110 results
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Devon County Council (24 010 038)
Statement Closed after initial enquiries Highway repair and maintenance 31-Oct-2024
Summary: We will not investigate this complaint about delays in repairing a damaged drain on a public road because the Council has already apologised for the delay and made arrangements to assess the damage, so further investigation would not achieve a different outcome.
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Darlington Borough Council (24 010 410)
Statement Closed after initial enquiries Planning applications 31-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Wiltshire Council (24 010 562)
Statement Closed after initial enquiries Transport 31-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a companion bus pass. This is because there is insufficient evidence of fault by the Council.
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Manchester City Council (24 009 292)
Statement Upheld School transport 31-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to provide free school transport. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Nottingham City Council (24 009 767)
Statement Closed after initial enquiries Cemeteries and crematoria 31-Oct-2024
Summary: We will not investigate Mr X’s complaint about an increase in memorial plaque fees. There is insufficient evidence of fault to warrant an investigation by the Ombudsman. We will not investigate some of Mr X’s complaint because it is late.
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Northumberland County Council (24 009 785)
Statement Closed after initial enquiries Other 31-Oct-2024
Summary: We will not investigate this complaint that the Council delayed installing a dropped kerb that allows wheelchair access to the road. This is because the Council has now provided the access.
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Brighton & Hove City Council (24 009 605)
Statement Closed after initial enquiries Licensing 31-Oct-2024
Summary: We will not investigate this complaint about the Council’s consultation process for the introduction of a selective licensing scheme for the private rented sector in its area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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North Somerset Council (23 012 177)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.
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Avon & Wiltshire Mental Health Partnership NHS Trust (23 012 177a)
Statement Upheld Mental health services 30-Oct-2024
Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.
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Surrey County Council (23 015 228)
Statement Upheld Special educational needs 30-Oct-2024
Summary: Mr X complained about how the Council handled the transfer of his daughter, Miss Y’s Education, Health and Care Plan when they moved into the area. We find fault which left Miss Y without an education, or the provision detailed in her Education, Health and Care Plan for two years. The Council has agreed to apologise, makes a payment to Mr X and improve its services.