Decision search
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Statement Closed after initial enquiries Charging 12-Oct-2025
Summary: We will not investigate this complaint about the care and support received by the complainant’s late husband between 2022 and 2023 and about invoices for care contributions the Council sent. The complaint is late and there are no good reasons to investigate now.
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Leeds City Council (25 005 961)
Statement Closed after initial enquiries Residential care 12-Oct-2025
Summary: We will not investigate this complaint about the quality of care in a care home and the Council’s related actions. We cannot achieve the outcomes Mr X seeks.
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Hampshire County Council (25 005 966)
Statement Closed after initial enquiries Other 12-Oct-2025
Summary: We will not investigate Ms X’s complaint about a children services family assessment. We are unlikely to achieve more than the Council’s offer to place her comments as an annex. We are unlikely to find significant fault in the Council’s decision to suspend a complaint investigation during Court proceedings. The Information Commissioner’s Office is better placed to consider any factual errors in the assessment. We are unlikely to find significant fault or injustice in not telling her when it shared the assessment with a third party.
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Bournemouth, Christchurch and Poole Council (25 006 150)
Statement Closed after initial enquiries Council tax 12-Oct-2025
Summary: We will not investigate this complaint about council tax. This is because we cannot investigate court proceedings, the liability could be appealed and there is insufficient evidence of fault by the Council regarding other matters. We do not consider we should investigate new complaints.
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Lancashire County Council (25 006 182)
Statement Upheld Special educational needs 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request it assess his child for an Education, Health and Care Plan. Mr X’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) places part of the complaint outside our jurisdiction. The Council has apologised and offered a payment for the injustice caused by the ongoing delay. There is nothing more we could achieve by investigating further.
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Lancashire County Council (25 004 121)
Statement Upheld Special educational needs 12-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her request it assess her child for an Education, Health and Care Plan. The Council has apologised and offered a payment for the injustice caused by the delay. There is nothing more we could achieve by investigating further.
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London Borough of Redbridge (25 004 641)
Statement Closed after initial enquiries Parking and other penalties 12-Oct-2025
Summary: We will not investigate this complaint about a refused dropped kerb application because there is not enough evidence of fault to justify investigation.
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London Borough of Hammersmith & Fulham (25 005 023)
Statement Upheld Special educational needs 12-Oct-2025
Summary: We will not investigate Ms X’s complaint about how the Council secured provision for her child. The Council upheld Ms X’s main complaint and took steps to remedy her injustice. There are no wider public interest remaining that would justify an investigation.
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Cheshire East Council (25 005 074)
Statement Upheld Looked after children 12-Oct-2025
Summary: We will not investigate Mrs X’s complaint the Council did not consider her wishes when care planning for her children. The Council has agreed to consider the complaint through the statutory complaint’s procedure. Therefore it is not proportionate for us to investigate.
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Derby City Council (25 005 439)
Statement Closed after initial enquiries Child protection 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern raised about him. This is because there is insufficient evidence of fault causing Mr X a significant injustice.