Decision search
Your search has 55054 results
-
Statement Closed after initial enquiries Assessment and care plan 20-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her care provision. This is because it is unlikely we would find fault in the Council’s decision.
-
Wiltshire Council (25 002 547)
Statement Closed after initial enquiries Land 20-Jul-2025
Summary: We will not investigate this complaint about an alleged delay by the Council in handling a property purchase. This is because there is another organisation better placed to deal with the complaint.
-
Runnymede Borough Council (25 002 713)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate Mr X’s complaint that he has been excluded from a tenancy agreement. This is because there is no worthwhile outcome achievable by our investigation.
-
West Sussex County Council (25 003 105)
Statement Closed after initial enquiries Parking and other penalties 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a dropped kerb. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Lincoln City Council (25 003 249)
Statement Closed after initial enquiries Parking and other penalties 20-Jul-2025
Summary: We will not investigate this complaint about the Council not notifying Mr X his parking permit was about to expire. This is because the injustice claimed is not significant enough to warrant an investigation.
-
Devon County Council (25 001 514)
Statement Upheld Special educational needs 20-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Surrey County Council (25 001 539)
Statement Closed after initial enquiries Special educational needs 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with matters concerning his child’s education and social care support. This is because there is insufficient evidence of fault with the Councils’ decision not to consider Mr X’s complaint until court proceedings have concluded.
-
Hertsmere Borough Council (25 001 612)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate this complaint that the Council does not respond properly to reports about issues such as litter and street maintenance. This is because there is insufficient evidence of fault by the Council.
-
Gloucestershire County Council (24 000 411)
Statement Upheld Special educational needs 20-Jul-2025
Summary: The Council was at fault in how it decided what alternative provision to arrange for Miss X’s child, W, when they stopped attending school. This meant they missed out on education and the special educational provision in their Education, Health and Care Plan. It also caused Miss X avoidable upset and uncertainty. To remedy Miss X and W’s injustice, the Council will apologise to Miss X and pay her a total of £2,000. It should also identify what steps it needs to take to ensure it obtains relevant information on a child’s current education before making a decision on the child’s case.
-
Wokingham Borough Council (24 009 439)
Statement Upheld Other 20-Jul-2025
Summary: We upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising, paying Mr X £500, and completing stage 3 of the children’s statutory complaints process.