Decision search
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Essex County Council (23 020 084)
Statement Upheld Special educational needs 14-Nov-2024
Summary: Miss X complained the Council failed to issue her child’s education, health and care plan within statutory timeframes after an annual review. She said the Council delayed by nearly a year. Miss X said this meant her child’s needs were not met and it caused unnecessary and avoidable distress. We find the Council at fault, and this caused injustice. The Council will make a payment to Miss X to remedy the injustice.
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Kirklees Metropolitan Borough Council (23 021 366)
Statement Upheld Special educational needs 14-Nov-2024
Summary: Delay by the Council amending B’s Education, Health and Care (EHC) Plan and finding a new school meant he was without a full-time school place for almost four terms. He received some alternative provision for much of this time, but we have no way of knowing whether this was enough. The Council has agreed a remedy.
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North Somerset Council (24 000 175)
Statement Upheld Assessment and care plan 14-Nov-2024
Summary: Mr X complained the Council has discriminated against him and failed to properly consider his care needs. He said the matter has caused him significant distress and he has had to turn down work opportunities due to embarrassment about his personal hygiene. We find the Council was at fault for a delay in completing the review. This caused significant distress to Mr X. To address this injustice caused by fault the Council has agreed to make a symbolic payment.
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London Borough of Hammersmith & Fulham (24 000 426)
Statement Upheld Homelessness 14-Nov-2024
Summary: Miss X complains about how the Council dealt with her homelessness application. The Council was at fault as it failed to offer interim accommodation when Miss X first made her homelessness application, placed her in unsuitable interim accommodation, delayed in accepting the main housing duty and failed to properly investigate her complaint. These faults caused harm and distress to Miss X which the Council has agreed to remedy by apologising and making a symbolic payment of £2000 to her.
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Wirral Metropolitan Borough Council (24 000 689)
Statement Upheld Alternative provision 14-Nov-2024
Summary: Mrs B complained the Council failed to adhere to the statutory timeframes for completing an education, health and care assessment for her son and failed to provide him with access to suitable full-time education. Mrs B says this has impacted her son’s emotional and social wellbeing. We have found the Council at fault. The Council has agreed to apologise, pay a financial remedy and issue the final education health and care Plan.
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Liverpool City Council (24 000 784)
Statement Upheld Special educational needs 14-Nov-2024
Summary: We found fault with the Council’s failure to ensure delivery of all special educational provision to the complainant’s (Miss X) daughter (Y). We also found fault in the way the Council communicated with Miss X and handled her complaint. The Council’s fault caused injustice to Y and Miss X. The Council has agreed to apologise, to make payments to recognise Y’s educational loss and Miss X’s distress and to carry out some service improvements.
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London Borough of Redbridge (23 011 733)
Statement Upheld Enforcement 14-Nov-2024
Summary: Mr F complained about the Council’s handling of his planning and building control concerns regarding building works completed by his neighbour. We found some limited fault by the Council for delay in actioning his planning control and fire safety concerns. However, its apology was enough to remedy the injustice this caused him. There was no fault in the process the Council followed to reach its views, it therefore reached decisions it was entitled to make.
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London Borough of Hounslow (23 015 993)
Statement Closed after initial enquiries Enforcement 14-Nov-2024
Summary: We will not investigate Miss Q’s complaint about the way the Council handled a retrospective planning application, enforcement and appeal. Miss Q has used her right to appeal the planning decision and matters about application and appeal fees are over 12 months old.
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Leeds City Council (24 001 930)
Statement Upheld Charging 14-Nov-2024
Summary: Mr X complained the Council did not properly consider whether to disregard his son’s property when calculating the cost of care. Mr X says his son will not be able to afford to pay for any care costs unless his property is disregarded. We have found the Council at fault for how it made its decision. To remedy the injustice caused the Council agreed to apologise, re-make the decision on whether to include Mr X’s son’s property when calculating care costs, and carry out a service improvement.
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London Borough of Haringey (24 002 425)
Statement Closed after initial enquiries Other 14-Nov-2024
Summary: We will not investigate this complaint about how the Council communicated with service users following a cyber-attack. Further investigation would not lead to a different outcome.