Decision search
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Liverpool City Council (25 006 330)
Statement Closed after initial enquiries Child protection 06-Aug-2025
Summary: We cannot investigate Mr X’s complaint about a Council moving his child. This is because the law does not allow us to investigate matters that were subject to court proceedings.
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Devon County Council (25 006 379)
Statement Closed after initial enquiries Trading standards 06-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s Trading Standards involvement with her business. This is because we cannot achieve the outcome Mrs X wants, which is for the Council to compensate her for her losses. If Mrs X wishes to claim compensation it would be reasonable for her to take the matter to court
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Westmorland and Furness Council (25 006 735)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025
Summary: We cannot investigate this complaint about two Penalty Charge Notices because the complainant appealed to the tribunal.
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London Borough of Enfield (25 007 709)
Statement Upheld Other 06-Aug-2025
Summary: We have upheld Miss X’s complaint because the Council delayed progressing a complaint through stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its stage two investigation without further delay, apologising to Miss X and making a payment to her to remedy the time and trouble she has been to.
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Barnsley Metropolitan Borough Council (25 007 878)
Statement Closed after initial enquiries School admissions 06-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Hampshire County Council (25 009 191)
Statement Closed after initial enquiries Highway repair and maintenance 06-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Southwark (25 002 661)
Statement Closed after initial enquiries Homelessness 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty and evict Ms X from temporary accommodation following an offer of accommodation which she refused as being unsuitable. It was reasonable for Ms X to appeal to the County Court against the Council’s decisions and she has now commenced proceedings.
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Statement Closed after initial enquiries Planning applications 06-Aug-2025
Summary: We will not investigate this complaint about the way the Council publicised and considered an application to vary a planning condition on a previously approved planning application. There is not enough evidence of fault in the Council’s actions to warrant our involvement. Also it is too late to complain about the decision to approve the original planning application in 2023.
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Northumberland County Council (25 003 405)
Statement Closed after initial enquiries Enforcement 06-Aug-2025
Summary: We will not investigate this complaint about the actions of a planning enforcement officer. We cannot achieve the result the complainant is seeking and an investigation will not lead to a different outcome. And there in no worthwhile outcome achievable by our investigation.
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London Borough of Tower Hamlets (25 003 536)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025
Summary: We will not investigate this complaint about parking permits because there is not enough evidence of fault to justify investigating.