Decision search
Your search has 50933 results
-
Birmingham City Council (24 020 803)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay invoices on-time. This is because it would be reasonable for Mr X to take the matter to court.
-
Elmbridge Borough Council (24 021 308)
Statement Closed after initial enquiries Homelessness 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that Mr X is intentionally homeless. It was reasonable for him to appeal against the review decision on his case if he disagreed with it.
-
North Yorkshire Council (24 021 385)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
-
London Borough of Havering (24 022 136)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2025
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as Mr X can ask the court at the Traffic Enforcement Centre to consider his case.
-
Havant Borough Council (24 022 751)
Statement Closed after initial enquiries Council tax 28-Mar-2025
Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.
-
London Borough of Barking & Dagenham (24 022 849)
Statement Closed after initial enquiries Trees 28-Mar-2025
Summary: We cannot investigate Mr B’s complaint about the Council cutting down trees in his garden. This is because we cannot investigate complaints about the management of social housing by councils.
-
City of Wolverhampton Council (24 002 391)
Statement Not upheld Other 28-Mar-2025
Summary: Mrs X complained the Council failed to properly consider evidence and take action over a rat infestation from her neighbour’s property. There was no fault in how the Council took the decision to take no further action, and I therefore cannot question whether that decision was right or wrong.
-
Tameside Metropolitan Borough Council (24 002 863)
Statement Upheld Residential care 28-Mar-2025
Summary: Miss B complains about the care provided to her grandmother at a care home. She says there was poor hygiene, there were inaccurate records, her grandmother’s nutritional needs were not met and the Home did not fully respond to her complaint. We have found that there was poor record keeping in certain areas, there was an incident of poor hygiene in the room and the Home did not address all the complaints. The Council has agreed to apologise, pay a small financial remedy and carry out a service improvement.
-
Worcester City Council (24 003 037)
Statement Upheld Leisure and culture 28-Mar-2025
Summary: Mrs B complained that the Council’s committee did not follow the correct procedure nor properly consider its decision to allow an off-road cycle track on a recreation ground near her house. Mrs B also complained that Members had not declared conflicts of interest. There was no fault in how the committee reached this decision, nor in the Members’ conduct. The Council took too long to respond to Mrs B’s complaints and it has apologised to her for this.
-
Wirral Metropolitan Borough Council (24 003 112)
Statement Upheld Traffic management 28-Mar-2025
Summary: Ms X complained about the way the Council dealt with her request to install a controlled pedestrian crossing. The Council was at fault for failing to respond to Ms X’s request, failing to explain its decision and failing to respond to her complaint. This caused Ms X frustration and uncertainty. The Council will apologise and write to Ms X to properly explain its decision.