Decision search
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Leicestershire County Council (24 013 208)
Statement Closed after initial enquiries Residential care 13-Dec-2024
Summary: We will not investigate this late complaint about the care home where Mr X’s late father was placed. There is no good reason for the delay which would justify us investigating now.
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Kirklees Metropolitan Borough Council (24 013 568)
Statement Closed after initial enquiries Child protection 13-Dec-2024
Summary: We will not investigate this complaint about the contents of an assessment. This is because the Council intends to seek Mr X’s views and add them to the case file. Therefore further investigation would not lead to a different outcome.
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Peterborough City Council (24 014 384)
Statement Closed after initial enquiries Councillor conduct and standards 13-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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London Borough of Newham (24 015 146)
Statement Closed after initial enquiries Parking and other penalties 13-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre at Northampton County Court to challenge the Council’s escalation of the case.
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Norfolk County Council (24 015 192)
Statement Closed after initial enquiries Other 13-Dec-2024
Summary: We cannot investigate Mr X’s complaint that the Council has failed to properly oversee the actions of a company it owns, causing financial loss which indirectly impacts residents and council taxpayers. This is because the law does not allow us to investigate complaints about matters which affect ‘all or most’ of the people in a council’s area.
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London Borough of Barnet (24 015 559)
Statement Closed after initial enquiries Homelessness 13-Dec-2024
Summary: We will not investigate Mr X’s complaint about how the Council is dealing with reported anti-social behaviour at his housing block and about its refusal to install internal CCTV cameras. This is because one element of the complaint is out of the Ombudsman’s jurisdiction. In addition, there is insufficient evidence of fault.
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Sheffield City Council (24 011 905)
Statement Closed after initial enquiries Disabled facilities grants 13-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to carry out additional work to fix issues, he said were caused by building works the Council completed under a Disabled Facilities Grant. This is because we cannot achieve the outcome he wants as only the courts can decide on liability for damage to property.
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London Borough of Harrow (24 012 043)
Statement Closed after initial enquiries Disabled children 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainants’ application and appeal for a Blue Badge for their son. This is because there is insufficient evidence of fault on the Council’s part.
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Suffolk County Council (24 011 316)
Statement Closed after initial enquiries Child protection 13-Dec-2024
Summary: We will not investigate this complaint about contact arrangements for Miss X’s children. Any complaint about the Council not adhering to the court order, or request for different contact arrangements is a matter only a court could resolve.
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Barnsley Metropolitan Borough Council (24 011 426)
Statement Closed after initial enquiries Antisocial behaviour 13-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action against a social housing tenant for anti-social behaviour over a 5-year period. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We have no jurisdiction to investigate the actions of social housing landlords in the management of their tenancies.