Decision search
Your search has 50690 results
-
Kent County Council (23 016 095)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss D complained the Council failed to provide the provision in her daughter’s Education, Health and Care Plans issued in 2022 and 2023. She also complained the Council failed to complete an annual review of her daughter’s Education, Health and Care Plan. We find the Council was at fault for failing to provide the provision in Miss D’s daughter’s Education, Health and Care Plan issued in 2023. It also failed to complete an annual review in line with statutory timescales. The Council has agreed to our recommendations to address the injustice caused by fault.
-
Surrey County Council (23 018 910)
Statement Not upheld School transport 13-Dec-2024
Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications or how it responded to Miss X’s application.
-
Bournemouth, Christchurch and Poole Council (23 020 036)
Statement Upheld Disabled facilities grants 13-Dec-2024
Summary: Mr F complained on behalf of his son about delay by the Council in considering his application for a Disabled Facilities Grant. We found fault which caused distress and uncertainty. The Council has agreed to apologise and make payments to Mr F and his son to remedy this.
-
North Yorkshire Council (24 000 697)
Statement Upheld Special educational needs 13-Dec-2024
Summary: We upheld a complaint the Council delayed in completing an education, health and care assessment of Mr E’s child. We also found fault in its failure to ensure the child had access to a full-time education for two terms while it completed its assessment. These faults caused injustice as a loss of education provision and distress. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy Mr E’s injustice and make service improvements.
-
Durham County Council (24 002 874)
Statement Not upheld Special educational needs 13-Dec-2024
Summary: Mrs B complained the Council failed to provide her son (X) with a full-time education, provision in his Education, Health, and Care plan, and alternative provision since Autumn 2021. We found part of Mrs B’s complaint was late, and there was no fault in the process the Council followed to reach its views around X’s education. It therefore made decisions it was entitled to make. Mrs B also had appeal rights to the SEND Tribunal available to her throughout, which she should have exercised.
-
Welford Healthcare MC Ltd (24 003 048)
Statement Upheld Charging 13-Dec-2024
Summary: There was fault by the Care provider. The Care provider gave the wrong information to a resident and then did not deduct Funded Nursing Contributions from fees which it said it would. Refunding the amount of the Funded Nursing Contribution’s remedies the injustice.
-
London Borough of Brent (24 003 475)
Statement Upheld Allocations 13-Dec-2024
Summary: Miss X complained about the Council’s handling of her housing application. She said her son, Y, needs his own room. Miss X said the Council refused to increase her banding and she cannot bid for properties in her current banding. There was fault in the way the Council delayed completing the review decision. This frustrated Miss X and caused her uncertainty. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
-
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss Y complained the Council failed to complete an Education Health and Care assessment for her child, Z, within legal timescales, which caused unnecessary frustration and uncertainty. We found there was fault which caused injustice. The Council has agreed to make a symbolic payment to Miss Y to reflect the injustice caused.
-
South Gloucestershire Council (24 001 117)
Statement Upheld Homelessness 13-Dec-2024
Summary: Miss X complained about the Council’s decision to refer her homelessness application to another council area where she said she had suffered domestic abuse. The Council was not at fault for the way it reached the decision to refer Miss X’s homelessness application. It was at fault for not providing full information with the referral and for initially advising Miss X she could request a review of the decision. The Council has agreed to apologise and make a payment to acknowledge the distress the faults caused and to remind officers to ensure referrals to other councils contain sufficient information about the case.
-
Newcastle-under-Lyme Borough Council (24 004 345)
Statement Not upheld Planning applications 13-Dec-2024
Summary: X complained about the Council’s decision to approve a planning application on land behind X’s home. We decided to not investigate further because we were unlikely to find evidence of fault, recommend a remedy or achieve any other meaningful outcome.