Decision search
Your search has 54156 results
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Broxtowe Borough Council (25 000 982)
Statement Closed after initial enquiries Other 24-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Derbyshire County Council (25 001 941)
Statement Closed after initial enquiries School transport 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport assistance for Mrs X’s daughter. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Buckinghamshire Council (25 002 031)
Statement Closed after initial enquiries Allocations 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is not enough evidence of fault by the Council to justify an investigation.
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London Borough of Hammersmith & Fulham (25 002 460)
Statement Closed after initial enquiries Allocations 24-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. She says she has waited over the Council’s published estimated waiting time for a property. This is because there is not enough evidence of fault by the Council to justify an investigation.
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Leeds City Council (25 006 905)
Statement Closed after initial enquiries School admissions 24-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.
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London Borough of Sutton (25 003 911)
Statement Upheld Homelessness 24-Jul-2025
Summary: It came to our attention that the Council’s Removals and Storage procedure did not properly reflect the requirements of the Housing Act 1996. The Council agreed to review and amend the procedure to make sure it does reflect the relevant legislation. It has also agreed to review requests from 10 households which did not receive removal or storage assistance to ensure the correct test was used.
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Worcestershire County Council (25 004 194)
Statement Closed after initial enquiries Traffic management 24-Jul-2025
Summary: We will not investigate this complaint about the Council removing limited term parking bays, because there is insufficient evidence of fault.
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South Cambridgeshire District Council (25 004 552)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as there is insufficient evidence of fault or fault causing a significant injustice, to justify our further involvement.
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Stockton-on-Tees Borough Council (24 013 122)
Report Upheld Special educational needs 24-Jul-2025
Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.
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Worcestershire County Council (24 013 950)
Statement Upheld Safeguarding 24-Jul-2025
Summary: Mr X complained about how the Council made a best interest decision for his brother, Mr Y, when it decided he did not have capacity to make decisions about his finances. The Council was at fault because it did not keep proper oversight when it referred Mr Y to a third-party financial appointee service. However, this did not cause any injustice. The Council will, however, review how it makes best interest decisions to prevent potential injustice to others who cannot manage their finances in future. The Council already apologised to Mr X for some wrong information it gave him when investigating his complaint, which is enough to remedy the injustice caused.