Decision search
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London Borough of Brent (24 012 280)
Statement Closed after initial enquiries Drainage 13-Dec-2024
Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint about a statutory nuisance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Parts of the complaint are late, there is insufficient evidence of fault in the Council’s actions to justify investigating, and we cannot achieve the outcome the complainant is seeking.
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Newark & Sherwood District Council (24 012 493)
Statement Closed after initial enquiries Planning applications 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to grant retrospective planning permission for an extension to a school car park. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault, and we cannot achieve the outcome the complainant is seeking.
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Essex County Council (24 012 617)
Statement Closed after initial enquiries Other 13-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s response to consultation about a planning application. This is because the Council is not responsible for the decision and we cannot say its actions, whether fault or not, caused Mr X significant injustice. We cannot therefore recommend any remedy for Mr X or achieve any worthwhile outcome for him by investigating further.
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London Borough of Brent (24 012 771)
Statement Closed after initial enquiries Homelessness 13-Dec-2024
Summary: We will not investigate this late complaint about the Council’s decision to end its duty to relieve Miss X’s homelessness. It was reasonable for Miss X to use her statutory right of appeal to the county court, and there is also not a good reason for the delay in bringing the matter to the Ombudsman.
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Durham County Council (24 015 970)
Statement Closed after initial enquiries Enforcement 13-Dec-2024
Summary: We will not investigate Mr B’s complaint about the Council’s decision to grant planning permission for an unauthorised building at his neighbour’s property. This is because there is not enough evidence of fault to justify an investigation.
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Hertsmere Borough Council (23 015 895)
Statement Closed after initial enquiries Allocations 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to admit Mr X on to its housing register due to his medical needs. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Wokingham Borough Council (23 016 971)
Statement Upheld Special educational needs 12-Dec-2024
Summary: We found fault in the Council’s failure to provide suitable education for the complainant’s son (Y) from the end of February until mid-June 2023, in its failure to ensure all Y’s special educational provision were delivered to him and in the way the Council dealt with the complainant’s (Ms X) complaint. We did not find fault in the Council’s personal budget process. The Council’s fault caused injustice to Y and Ms X. The Council agreed to apologise, make symbolic payments and review its complaint handling.
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Lancashire County Council (23 017 389)
Statement Upheld Safeguarding 12-Dec-2024
Summary: Mrs X made some serious complaints about neglect during her late mother’s eight week stay at the Council’s commissioned care provider, the sands care home, before she died. She said the Council failed to complete adequate safeguarding investigations. We find the Council was at fault. This caused significant distress to Mrs X. To address this injustice caused by fault, the Council has agreed to make several recommendations.
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Statement Upheld Special educational needs 12-Dec-2024
Summary: Mrs X complained her son, A, was not provided with a suitable education and therapies during the period he was unable to attend school She also complained the Council, took too long to respond to her complaint. We found the Council was at fault for the delay, a failure to establish what a suitable education was for A and delay in implementing therapies for him. The Council agreed to apologise and make a payment to Mrs X and A.
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London Borough of Enfield (23 019 608)
Statement Upheld Allocations 12-Dec-2024
Summary: Mrs X complains about the Council’s handling of her application to the housing register. She says the Council’s failure to properly assess her application has excluded her from being able to bid on properties. The Ombudsman finds no fault with the Council’s allocations policy. There was fault in its handling of Mrs X’s application, but this has not caused Mrs X significant injustice.