Decision search
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Cannock Chase District Council (24 012 412)
Statement Closed after initial enquiries Antisocial behaviour 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions on reports of anti-social behaviour. There is not enough evidence of fault in the Council’s actions. And we consider that further investigation will not lead to a different outcome.
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North Norfolk District Council (24 012 425)
Statement Closed after initial enquiries Planning applications 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s lack of enforcement action against breaches of planning and listed building control. We have not seen sufficient evidence of fault in the Council’s actions. And further investigation is unlikely to lead to a different outcome.
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Birmingham City Council (24 012 770)
Statement Closed after initial enquiries Trees 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to remove a tree or to pay for damage to the complainant’s property. We have not seen sufficient evidence of fault in the Council’s decision not to remove the tree. And it is reasonable to expect the complainant to claim on the Council’s insurance if she believes it is liable for damage to her property. If this is refused, she can make a claim in court.
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Manchester City Council (24 012 824)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s refusal to take action against reports of noise nuisance and breaches of planning control. There is not enough evidence of fault in the way the Council considered the complainants’ reports to justify an investigation.
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London Borough of Barking & Dagenham (24 015 231)
Statement Closed after initial enquiries Parking and other penalties 19-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request to pay a penalty charge notice at the discounted rate. This is because the Council’s actions did not cause Mr X significant injustice.
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Welwyn Hatfield Borough Council (24 015 424)
Statement Upheld Trees 19-Dec-2024
Summary: We will not investigate this complaint about the Council not cutting hedges and grass in line with its maintenance schedule. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has upheld the complaint and further investigation by us would not be proportionate.
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Kirklees Metropolitan Borough Council (24 015 640)
Statement Closed after initial enquiries Building control 19-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Winchester City Council (24 015 960)
Statement Closed after initial enquiries Councillor conduct and standards 19-Dec-2024
Summary: We will not investigate this complaint about the conduct of members of the Council’s planning committee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is complaining on behalf of a Parish Council and not as a member of the public.
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Rochdale Metropolitan Borough Council (24 016 447)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about a breach of GDPR. This is because the Information Commissioner’s Office is better placed to consider it.
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Reading Borough Council (23 006 632)
Statement Upheld Other 19-Dec-2024
Summary: The Council was at fault for a delay to its investigation of Ms X’s complaint. But, in the context of her overall complaint about its complaint-handling, the fault was limited. The Council properly considered the complaint, made adjustments to its process in light of her communication difficulties, and generally acted in accordance with its statutory responsibilities. Nonetheless, it will take action to recognise Ms X’s injustice from the delay.