Decision search
Your search has 51112 results
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West Berkshire Council (24 022 170)
Statement Closed after initial enquiries Enforcement 08-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault and the complainant has not suffered any significant injustice.
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North Northamptonshire Council (24 022 193)
Statement Closed after initial enquiries Council tax 08-Apr-2025
Summary: We will not investigate this complaint about a Council tax liability because there is a right of appeal to a Valuation Tribunal. He can pursue his case with the Valuation Office Agency, a body out of jurisdiction.
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London Borough of Lewisham (24 022 219)
Statement Closed after initial enquiries Council tax 08-Apr-2025
Summary: We will not investigate this complaint about Council tax liability and discounts because there is a right of appeal to a Valuation Tribunal.
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Gedling Borough Council (24 022 288)
Statement Closed after initial enquiries Council tax 08-Apr-2025
Summary: We will not investigate this complaint about the administration of a council tax account as the complainant is not caused a level of injustice to justify our further involvement.
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Hastings Borough Council (24 022 549)
Statement Closed after initial enquiries Council tax 08-Apr-2025
Summary: We will not investigate this complaint about Council tax listing as this is a complaint against a body out of jurisdiction.
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Statement Closed after initial enquiries Parking and other penalties 08-Apr-2025
Summary: We cannot investigate this complaint about a parking penalty charge notice as it has been considered by a tribunal and is therefore no longer within our remit.
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Staffordshire County Council (24 001 803)
Statement Not upheld Residential care 07-Apr-2025
Summary: Mrs X complained that the Council placed Mr X in a care home a long distance from their home and it was difficult for her to visit. She also complained that when Mr X was moved to a closer home, his needs were not reviewed and problems with his catheter care continued. There is no evidence of fault on the part of the Council. The first placement was the only available option, and Mr X’s catheter care was managed appropriately.
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Middlesbrough Borough Council (24 002 339)
Statement Upheld Alternative provision 07-Apr-2025
Summary: Miss X complains the Council delayed arranging a school place or alternative provision for Child Y, which meant they were without education for a year. We find fault with the Council for the delay in assigning Child Y a school place, and for failing to arrange alternative provision meanwhile. We also find fault with the Council for its complaint handling. The Council has agreed to make financial payments in recognition of the distress and missed provision, as well as carry out service improvements.
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Cheshire East Council (24 005 052)
Statement Upheld Planning applications 07-Apr-2025
Summary: Mrs X complained the Council did not tell her about later planning applications for a neighbouring development, after it refused planning permission for the first application. This meant Mrs X missed the chance to object to the redesigned scheme. Mrs X also said the Council failed to properly consider the impact on her home. We found the Council was at fault for failing to consult Mrs X on two planning applications. However, there was no fault in the Council’s decision-making, so the fault did not affect the result, and there is no significant remaining injustice.
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Leeds City Council (24 006 945)
Statement Upheld Special educational needs 07-Apr-2025
Summary: Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.