Decision search
Your search has 54124 results
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Tameside Metropolitan Borough Council (24 019 479)
Statement Upheld Refuse and recycling 17-Aug-2025
Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.
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North Northamptonshire Council (24 019 628)
Statement Not upheld Building control 17-Aug-2025
Summary: Mr X complained about the Council’s inadequate building control relating to his property. He said this impacted him financially and impacted his mental health. We have discontinued the investigation. This is a late complaint and there is no good reason to exercise discretion to consider this matter now. The Information Commissioner’s Office is better placed to consider concerns about not providing information.
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Buckinghamshire Council (24 022 749)
Statement Closed after initial enquiries Special educational needs 17-Aug-2025
Summary: We cannot investigate Ms X complaint about whether education provision is suitable for her child as she has appealed to the Tribunal.
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West Sussex County Council (25 000 347)
Statement Closed after initial enquiries Disabled facilities grants 17-Aug-2025
Summary: We will not investigate Mrs X’s complaint the Council’s chosen preferred scheme does not consider all the household’s needs and occupational therapist recommendations. This is because there is insufficient evidence of fault.
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Surrey County Council (25 001 286)
Statement Closed after initial enquiries Assessment and care plan 17-Aug-2025
Summary: We will not investigate Ms X’s complaint the Council has not managed her father’s house properly as it left the house to rot and fall into a state of disrepair, and refused to allow her access to the property to manage it. This is because there is insufficient evidence of fault. In addition, Ms X is not a suitable representative to make the complaint on Mr Z’s behalf.
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North Devon District Council (25 001 426)
Statement Closed after initial enquiries Allocations 17-Aug-2025
Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.
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Durham County Council (24 009 280)
Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2025
Summary: We will not investigate Miss X’s complaint that the Council has refused to install a disabled ramp outside her property or improve the condition of a footpath nearby her property. There is not enough evidence of fault to justify an investigation.
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Bureaucom Limited (24 010 012)
Statement Upheld Residential care 17-Aug-2025
Summary: Mrs X complained on behalf of her sister that she had not received appropriate care in the home managed by Bureaucom Limited. The Care Provider had not done enough to make sure that Mrs B’s oral health was maintained and did not record a review of risk and support when she fractured her toes meaning that she was more likely to fall. These shortcomings caused Mrs X and Mrs B distress and uncertainty. The Care Provider should apologise to Mrs X and make a payment to her and her sister in recognition of the distress it caused them.
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Thanet District Council (24 012 224)
Statement Upheld Planning applications 17-Aug-2025
Summary: Mrs B complained the Council failed to adequately investigate her complaint of an officer’s conflict of interest. We find the Council at fault for a delay in completing its investigation and failing to keep investigation records. This has caused Mrs B frustration, distress and uncertainty. The council has agreed to apologise and make a financial payment to remedy the injustice caused.
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Milton Keynes Council (25 002 788)
Statement Closed after initial enquiries Special educational needs 17-Aug-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to secure the content of her child, Y’s, Education, Health and Care Plan and failed to organise alternative education for Y between September 2023 and January 2025. This is because Mrs X appealed to the SEND Tribunal, and the law says we cannot investigate.