Decision search
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Wirral Metropolitan Borough Council (25 001 715)
Statement Not upheld Special educational needs 23-Oct-2025
Summary: We have discontinued our investigation. Part of Mrs X’s complaint about how the Council decided her son’s special educational needs support is outside our jurisdiction, either because it is too old or because it was a matter for the SEND Tribunal instead. The rest of Mrs X’s complaint is premature, and the Council must be given a reasonable opportunity to fully respond before we would have the power to investigate the complaint.
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Sheffield City Council (25 001 959)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council refused to increase her priority banding or backdate her waiting time. This is because there is not enough evidence of fault to justify investigating.
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Salford City Council (24 015 305)
Statement Closed after initial enquiries Council tax 23-Oct-2025
Summary: We will not investigate this complaint about council tax. This is because we cannot investigate court proceedings. Mrs X can appeal other matters and part of her complaint is premature.
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London Borough of Bromley (24 017 764)
Statement Upheld Special educational needs 23-Oct-2025
Summary: Mrs X complained the Council failed and delayed issuing her child, Y’s final Education, Health and Care (EHC) Plans following annual reviews in 2023 and 2024. She also complained the failures caused Y to miss provision that could have supported their progression. We found delays in the EHC Plan review process; this is fault resulting in delayed appeal rights and avoidable frustration, distress, uncertainty and educational opportunity. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Suffolk County Council (24 018 288)
Statement Upheld Safeguarding 23-Oct-2025
Summary: Mr X complained about the standard of the care the Council commissioned care home provided to his late wife. He also complained about the Council’s handling of the retrospective safeguarding enquiry. We find the Council was at fault for its delays in completing the retrospective safeguarding enquiry and review and for its failure to keep Mr X properly updated. The care home was at fault for failing to follow its falls policy, its record keeping and for how it handled Mr X’s wife’s food and fluid intake. These faults caused Mr X uncertainty, distress and upset. The Council has agreed to apologise to Mr X, make a payment to him and implement service improvements.
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London Borough of Hillingdon (25 006 949)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate this complaint about the Council changing its housing allocations policy which Mr X says has affected his housing application priority. There is insufficient evidence of fault which would warrant an investigation.
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Watford Borough Council (25 007 174)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate this complaint about a change in priority date for housing as it is unlikely we will find fault by the Council.
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Essex County Council (25 007 487)
Statement Closed after initial enquiries Transport 23-Oct-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful application for a blue badge. This is because there is not enough evidence of fault to justify an investigation.
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Cumberland Council (25 007 594)
Statement Closed after initial enquiries Safeguarding 23-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council not properly addressing his neighbour’s care and support needs and not taking appropriate action to address their anti-social behaviour. This is because there is insufficient evidence of fault by the Council, a further investigation would not lead to a different outcome and Mr X does not have consent to complain on behalf of his neighbour.
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Walsall Metropolitan Borough Council (25 007 949)
Statement Closed after initial enquiries Other 23-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.