Decision search
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London Borough of Southwark (24 017 159)
Statement Closed after initial enquiries Allocations 28-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to deal with her applications to join their housing register. Part of the complaint is late without good enough reason to investigate it now. On the part that is not late, we have not seen enough evidence of fault to justify an investigation.
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Newark & Sherwood District Council (25 013 495)
Statement Closed after initial enquiries Leisure and culture 27-Oct-2025
Summary: We will not investigate this complaint about the Council’s management of an incident that involved Miss X’s child. This is because an investigation would be unlikely to result in a different outcome for Miss X.
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Essex County Council (25 014 058)
Statement Closed after initial enquiries Other 27-Oct-2025
Summary: We will not investigate Miss X’s complaint about the Council’s registrar booking service. This is because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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London Borough of Harrow (25 014 208)
Statement Upheld Other 27-Oct-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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Peterborough City Council (24 021 523)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Mrs X complained the Council failed to provide SALT and OT as required by an Education, Health and Care Plan and when a remedy was offered this was not delivered as her daughter, Z, was out of school. Mrs X also complained the Council failed to provide alternative education provision when her daughter was out of school for a term. There was fault by the Council in respect of missing SALT provision which impacted on Z’s mental health but the Council has already provided a suitable remedy.
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North Northamptonshire Council (24 021 611)
Statement Upheld Alternative provision 27-Oct-2025
Summary: Miss B complained the Council failed to follow the statutory process for issuing an Education, Health and Care Plan for her son. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan. This caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Miss B and complete service improvements to remedy the injustice caused.
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London Borough of Lambeth (24 022 040)
Statement Upheld Homelessness 27-Oct-2025
Summary: Miss X complained about the Council housing her in the unsuitable accommodation. We found fault with the Council for its failure to review suitability of Miss X’s accommodation. We also found fault in the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a symbolic payment to recognise Miss X's distress.
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East Sussex County Council (24 022 718)
Statement Upheld School exclusions 27-Oct-2025
Summary: Miss X complained the Council failed to make educations provision after her son, Z, was permanently excluded from school and has still not found a school place for him. The Council failed to provide education in the statutory timescale after the exclusion and failed to meet the section 42 duty to meet his special educational needs. This has caused distress to the whole family and affected Z’s education. A financial remedy for the lost educational provision is agreed.
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Essex County Council (24 023 243)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Mr X complained the Council failed to transfer his son’s (Y) Education, Health and Care (EHC) Plan from a different Council area and delayed amending and implementing his EHC Plan once he had moved. There was delay, but this was not solely the Councils fault. The Council was at fault for failing to provide section F provision. It suggested an appropriate remedy.
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Birmingham City Council (25 000 411)
Statement Upheld Allocations 27-Oct-2025
Summary: Miss X complained about the Council closing her housing applications. We find that the Council failed to provide clear information about the documents she needed to submit to support her applications and then closed them as incomplete without specifying which documents she had not provided. It also wrongly closed her third application as incomplete when she had provided all the necessary documents. This caused Miss X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to apologise and make a symbolic payment to Miss X.