Decision search
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Peterborough City Council (24 017 179)
Statement Closed after initial enquiries Leisure and culture 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s consideration of Mrs X’s representations about a local library facility. There is no significant injustice and there is no worthwhile outcome achievable by us investigating.
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Maidstone Borough Council (24 017 180)
Statement Closed after initial enquiries Leisure and culture 11-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to open a public toilet on three occasions in 2024. This is because an investigation is unlikely to achieve any additional outcome.
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Nottinghamshire County Council (24 017 350)
Statement Closed after initial enquiries Transport 11-Feb-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Ealing (23 016 207)
Statement Closed after initial enquiries Council tax 11-Feb-2025
Summary: We will not investigate this complaint about a council tax bill as there is insufficient evidence of fault by the Council to warrant our further action.
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London Borough of Hackney (23 020 018)
Statement Closed after initial enquiries Council tax support 11-Feb-2025
Summary: We cannot investigate Ms X’s complaint about Council tax liability as a Court made a Liability Order. We will not investigate her complaint about a refusal to grant Council Tax Reduction as it is reasonable to expect her to appeal to the Valuation Tribunal.
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London Borough of Barking & Dagenham (23 021 261)
Statement Upheld Special educational needs 11-Feb-2025
Summary: Ms X complained her son, S, has been out of school since December 2023. She says the Council has not communicated with her or kept her updated. The Council is at fault for delay finalising the amended Education Health and Care Plan for S, securing him a place in a new school and keeping Ms X updated. The Council has agreed to a remedy payment for distress and missed education.
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Harlow District Council (24 000 868)
Statement Upheld Homelessness 11-Feb-2025
Summary: Mrs X complained the Council failed to correctly progress a homelessness application on multiple occasions. She also complained the Council failed to remove Mr X from a historical joint tenancy at a former address, offering conflicting advice on the procedure for doing so. We have found the Council at fault for how it considered Mr and Mrs X’s homelessness and for failing to have due regard to statutory guidance. We also find the Council delayed removing Mr X from his former tenancy. These failings caused Mr and Mrs X avoidable frustration and distress, loss of review rights, and led Mr and Mrs X to remain in unsuitable accommodation longer than they otherwise would have. The Council has agreed to apologise, make a financial payment, and carry out training for staff. We have not investigated Mrs X’s complaint about the Council disclosing personal information to third parties. The Information Commissioner’s Office is better placed to consider this matter.
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London Borough of Hillingdon (24 001 078)
Statement Not upheld Charging 11-Feb-2025
Summary: There is no evidence of fault on the part of the Council in completing the financial assessment. Mrs X did not want a commissioned care package in place before the financial assessment was completed. Direct Payments could not have been put in place before the financial assessment was compete.
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West Suffolk Council (24 002 240)
Statement Upheld Noise 11-Feb-2025
Summary: We found no fault on Mrs Y’s complaint about the Council failing to manage and take enforcement action about a noise nuisance from a nearby outdoor music event. The Council effectively monitored noise levels during the event and acted to reduce volumes when agreed levels were exceeded. It was at fault for failing to respond to her formal complaint and allowing the dismantling of equipment until after midnight. This caused her frustration and disturbance. It agreed to apologise, make a payment, provide greater clarity for future events, and remind staff about complaint procedures.
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London Borough of Barnet (24 002 893)
Statement Upheld Special educational needs 11-Feb-2025
Summary: the Council failed to put in place the speech and language therapy sessions in Ms X’s son’s education, health and care plan. An apology, payment to Ms X, arrangements to put in place the provision and reminder to officers is satisfactory remedy.