Decision search
Your search has 54156 results
-
Devon County Council (25 007 278)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025
Summary: We will not investigate this complaint about Mr X saying that the Council did not clear the debris on a road for four months, as we could not achieve a worthwhile outcome.
-
Liverpool City Council (25 007 281)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her correspondence about a Penalty Charge Notice. This is because Miss X has challenged the Council’s escalation of the case at court and if she disagreed with the Penalty Charge Notice it would have been reasonable for her to have used her right of appeal.
-
Statement Upheld Other 22-Sep-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
-
London Borough of Hammersmith & Fulham (25 012 355)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
-
London Borough of Lambeth (25 012 401)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
-
London Borough of Southwark (25 013 005)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B appealed to London Tribunals which found the contravention took place. And, the Council considered Mr B’s mitigating circumstances when it responded to his representations.
-
Transport for London (25 013 577)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
-
Plymouth City Council (24 013 399)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
-
Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
-
Livewell Southwest (24 013 399b)
Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.