Decision search
Your search has 55054 results
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Warwickshire County Council (24 018 534)
Statement Closed after initial enquiries Child protection 02-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about the risks posed to his niece by the court’s decision she should live with her mother. This is because there is insufficient evidence of fault by the Council to warrant an investigation
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Hertfordshire County Council (24 018 562)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate Miss X’s complaint about a Council officers’ actions and the Councils decisions about her tenancy agreement. We are unlikely to find fault to warrant investigation. Further part of the complaint is late and there are no good reasons why the late complaint rule should not apply.
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Statement Closed after initial enquiries Special educational needs 02-Apr-2025
Summary: We will not investigate this complaint that the Council failed to make the necessary funding available to the complainant’s son’s school to enable it to deliver the provision to which he is entitled. Investigation would not add anything significant to the response the Council has already made and is not therefore warranted.
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Rushmoor Borough Council (24 018 995)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate this complaint about the allegation that the Council has breached a contract with the complainant. We cannot determine whether a contract has been breached. This is a matter for the courts.
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London Borough of Bromley (24 019 009)
Statement Closed after initial enquiries Homelessness 02-Apr-2025
Summary: We will not investigate this complaint about the Council’s offer of alternative temporary accommodation which Ms X says is unsuitable for her needs. It was reasonable for her to ask for a review of suitability of the accommodation.
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East Lindsey District Council (24 003 964)
Statement Upheld Private housing 02-Apr-2025
Summary: Mr X complained about the Council’s decision to award a home energy grant for solar panels instead of double glazing. We found the Council to be at fault because its contractor did not follow the procedure set out in government guidance. This caused Mr X frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and review its procedures.
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Kent County Council (24 002 261)
Statement Upheld Charging 01-Apr-2025
Summary: Mrs X complained the Council incorrectly calculated Mr Y’s care and support charges, and did not tell her about an outstanding debt. The charges were unaffordable and this caused distress. We found no fault in the Council’s financial assessments or in its consideration of Mr Y’s Disability Related Expenditure. It also kept Mrs X updated about Mr Y’s care charges. The Council was at fault for not contacting Mrs X to reassess Mr Y’s Disability Related Expenditure and for not telling her the outcome of its review. It agreed to apologise for the frustration and uncertainty this caused.
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Statement Upheld Assessment and care plan 01-Apr-2025
Summary: Mr X complained about the Council’s handling of his son, Mr Y’s, case after he made a referral to Adult Social Care Services in March 2023. He said Mr Y has had seven allocated social workers since March 2023 which delayed Mr Y getting the relevant care assessments and support he required. The Council was at fault for the delay in carrying out the necessary assessments. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this has caused. It also agreed to create an action plan to improve handovers when a case is reallocated to a new social worker.
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London Borough of Brent (24 005 379)
Statement Upheld Homelessness 01-Apr-2025
Summary: Miss X complained about the way the Council housed her and handled her housing application. She said it affected her mental health and money, and made her feel distressed and uncertain. We find the Council at fault and this caused injustice. The Council will say sorry. The Council already offered Miss X a payment. The Council will keep that offer open to Miss X.
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Kirklees Metropolitan Borough Council (24 005 959)
Statement Upheld Charging 01-Apr-2025
Summary: Ms X complained the Council was at fault when it wrongly charged for social care provision for her adult son, Mr Y and did not help her with the associated disability-related expenditure (DRE) payments. Ms X also complained the Council sent her invoices when she was not Mr Y’s appointee. The Council was not at fault when it charged Mr Y for his social care provision and was not at fault for the help provided with Mr Y’s DRE payments. The Council was at fault for sending Ms X, Mr Y’s invoices when she was not Mr Y’s appointee. This caused Ms X frustration and the Council will apologise.