Decision search
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Epping Forest District Council (24 018 032)
Statement Closed after initial enquiries Antisocial behaviour 12-Mar-2025
Summary: We will not investigate this complaint about alledged landlord harassment by the Council towards the complainant as a social housing tenant. This is because such disputes fall under the Housing Ombudsman and we cannot by law investigate any matter regarding the Council’s management of social housing. We also will not investigate the complainant’s concern about the Council issuing a community protection notice for antisocial behaviour. This is because the issuing of a notice carries a right of appeal to the magistrates’ court and the evidence suggests proceedings have commenced.
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Worcestershire County Council (24 018 108)
Statement Closed after initial enquiries Child protection 12-Mar-2025
Summary: We will not investigate this complaint about alledged professional misconduct and negligence by the Council with respect to its Children’s social services involvement with the complainant’s family. This is because the issues occurred in 2022 and the complaint is therefore late. We considered exercising our discretion and if we should investigate despite the passage of time. However, we consider the complainant could have raised the issues with us sooner.
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Leeds City Council (24 018 187)
Statement Closed after initial enquiries Child protection 12-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council not providing records within the required timeframes and about the impact this has had on ongoing family court proceedings. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Essex County Council (24 018 249)
Statement Upheld Special educational needs 12-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Birmingham City Council (24 018 581)
Statement Closed after initial enquiries Parking and other penalties 12-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s escalation and pursuit of payment for a penalty charge notice. This is because there is not enough evidence of fault and Mr X has an alternative remedy to a court which it would be reasonable for him to use.
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Blaby District Council (24 018 761)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault by the Council.
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North Devon District Council (24 018 931)
Statement Closed after initial enquiries Council tax 12-Mar-2025
Summary: We will not investigate this complaint about Council tax payments because there is no evidence of fault by the Council and there is a right of appeal to a Valuation Tribunal.
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London Borough of Hackney (24 019 069)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate this complaint about how the Council has dealt with a subject access request. This is because the Information Commissioner is better placed to consider the matter.
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Colchester City Council (24 019 077)
Statement Closed after initial enquiries Leisure and culture 12-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s provision of swimming lessons. This is because there is insufficient evidence of fault for part of the complaint, and an investigation into the remainder is unlikely to achieve any additional outcome.
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Swindon Borough Council (24 019 380)
Statement Closed after initial enquiries Drainage 12-Mar-2025
Summary: We will not investigate this complaint about drainage because there is another body better placed to consider the issue.