Decision search
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H.A.S. Careplus Limited (24 020 177)
Statement Closed after initial enquiries Residential care 29-Apr-2025
Summary: We will not investigate Ms X’s complaint that the Care Provider gave her relative, Mr Y’s belongings to a person who was not his next of kin, after his death. It is unlikely an investigation would lead to a different outcome or achieve anything more.
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Statement Closed after initial enquiries Noise 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the how the Council dealt with a noise complaint. There is not enough evidence of fault to warrant investigation.
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Birmingham City Council (24 010 977)
Statement Upheld Refuse and recycling 29-Apr-2025
Summary: Miss X complained the Council has repeatedly failed to return her own and her neighbour’s bins correctly once they are empty. Miss X says her neighbour’s bin is regularly left at the end of her path so she is unable to leave her property without moving the bin. We found the repeated failure to return Miss X’s neighbour’s bins properly so they did not obstruct her access is fault. This fault has caused Miss X unnecessary difficulties, distress and frustration. The Council will apologise and make a payment to Miss X.
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Lancashire County Council (24 011 066)
Statement Upheld Alternative provision 29-Apr-2025
Summary: Ms A complained the Council failed to ensure Mrs X’s child received suitable education since September 2023. Ms A also complained the Council failed to complete an Education, Health and Care Needs Assessment of for Mrs X’s child. We found fault for the Council failing to properly consider and act on its Section 19 duty for a total of 19 weeks from January 2024 to July 2024. We also found fault with the Council failing to consider when it should complete an Education, Health and Care Plan Needs Assessment. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable frustration and inconvenience its fault caused her. The Council also agreed to pay Mrs X’s child £2,300 for their missed education caused by its fault.
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Derbyshire County Council (24 011 336)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs X complained the Council did not issue draft and final Education, Health and Care Plans for her child Y within legal timescales, and withdrew special educational provision from Y. I find the Council at fault for missing the legal timescales and withdrawing educational provision which caused injustice in the form of distress and missed provision. The Council will apologise and make a symbolic payment to remedy the injustice.
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Essex County Council (24 013 667)
Statement Closed after initial enquiries Traffic management 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to install a traffic gateway in the complaint’s village. The complaint is late and there is no reason why it could not have been made much sooner.
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North Devon District Council (24 014 449)
Statement Not upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her in unsuitable accommodation after she made a homelessness application. She said the Council’s actions negatively impacted her mental and physical health. We found no fault by the Council and have concluded our investigation.
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South Gloucestershire Council (23 017 552)
Statement Upheld Special educational needs 29-Apr-2025
Summary: There was fault by the Council. It took too long to deal with Mrs B’s complaints to it. It was entitled to decide that it did not have a duty to provide alternative educational provision when her son could not attend school, but it should have reviewed its decision and arranged the provision sooner when it received new information. There was no fault when the Council took two weeks longer than usually allowed to issue a final Education Health and Care Plan. The Council’s shortcomings caused distress and frustration, and meant that Mrs B’s child missed out on educational provision. The Council has agreed to apologise to Mrs B, make symbolic payments, and review its policy on alternative educational provision to make it clearer.
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Leicester City Council (24 000 164)
Statement Upheld Residential care 29-Apr-2025
Summary: Mr C and Mrs C complain about the safeguarding action taken against them and the failure of the Council to safeguard Ms D from financial abuse. There is no fault in the Council’s decision to start safeguarding proceedings. However it should have communicated its decision making more clearly to Mr C and Mrs C. To remedy the complaint the Council has agreed to apologise to Mr C and Mrs C and make service improvements.
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Cambridgeshire County Council (24 021 663)
Statement Upheld Special educational needs 29-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.