Decision search
Your search has 55054 results
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Bristol City Council (24 020 923)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council not collecting his cardboard waste and its delay responding to his complaint. The matters complained of do not cause sufficient significant personal injustice to Mr X to warrant us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Leicester City Council (24 021 028)
Statement Closed after initial enquiries Disabled facilities grants 30-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because there is not enough evidence of fault.
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Birmingham City Council (24 021 346)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she did not meet the criteria for medical priority on its housing register. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (24 019 390)
Statement Closed after initial enquiries Homelessness 30-Apr-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision that the complainant was non-priority homeless in 2023. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Buckinghamshire Council (24 019 497)
Statement Closed after initial enquiries Antisocial behaviour 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his reports of anti-social behaviour (ASB) involving his neighbour. That is because there is insufficient evidence of fault, or they concern matters we either cannot investigate or will not investigate because there is another body better placed to do so
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London Borough of Haringey (24 019 569)
Statement Closed after initial enquiries Assessment and care plan 30-Apr-2025
Summary: We will not investigate this complaint about poor communication and delay during an adult social care needs assessment. The Council has apologised to Ms X and acted to improve its service. An investigation by us would not lead to a different outcome.
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DES Healthcare Limited (24 019 577)
Statement Closed after initial enquiries Residential care 30-Apr-2025
Summary: We will not investigate this complaint about a care provider’s decision not to offer a placement to a person. The provider has already given Mr X a response to his concerns, and it is unlikely further investigation by us would lead to a different outcome.
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Devon County Council (24 019 724)
Statement Closed after initial enquiries Child protection 30-Apr-2025
Summary: We will not investigate this complaint about child protection action and alleged failures by the Council. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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Royal Borough of Kingston upon Thames (24 019 993)
Statement Closed after initial enquiries Enforcement 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of its planning enforcement investigations into works carried out at the complainant’s property. It is unlikely we could achieve a substantively different or worthwhile outcome.
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Dover District Council (24 020 027)
Statement Closed after initial enquiries Noise 30-Apr-2025
Summary: We will not investigate Mr X and Mrs X’s complaint about the Council not taking any action to resolve noise made by their neighbour. There is not enough evidence of fault to warrant investigation.